Review Time
AVOID THIS COMPANY - Took £120 off me for which seems to be a finders fee not a booking fee, i was told an electrician would come out between 1-5pm they took the money from me at 2pm and i got a call from the electrician saying he will be with me by 7pm. i need an electrician when agreed apon atleast, but to be then told i need to pay another additional £100 for this electrician to attend my house just put the icing on the cake ! ..... DO NOT USE ! SCAM !
Like many of the others on this site I had an emergency so didnt have time to read the reviews unfortunately. Charge me £180 for an emergency call out the so called expert turned up, took a look in the airing cupboard, then took a look at the boiler and said the boiler was broken and needed changing, he didnt even get a tool out of his bag, He then spent more time filling ion his job sheet than actually looking for a problem. Called out another expert so immediately identified the problem as a broken pump and replace it all at a cheaper cost then the call out fee of this company. Avoid at all costs rip off merchants
SCAM ARTISTS- AVOID AVOID AVOIDHappy to take your money (£120) and promise a call out by 5pm the same day.. I then rang at 4pm as I hadn’t heard anything and was told they would be with me within the hour. At 16:58 Lewis (the worst customer service I’ve ever received) called to say my engineer wouldn’t be coming today and that my money was non-refundable. Stupidly I hadn’t read these other reviews before booking with them. AVOID THIS COMPANY!
This company should be avoided at ALL costs. I was not told that my booking alone would cost £72.50, I was told that was the cost of the plumber per 30 mins. Customer service is absolutely shocking. Lewis on the phone had absolutely no care or intention to help me. Please avoid.
Scam!!!! People are rude, they lie and take more money out of your bank then they tell you!!! I have been told I can't get my money back as its non refundable EVEN THOUGH NO ONE TOLD ME ON THE PHONE ONCE ID BOOKED THE JOB!!!! I spoke to 3 different people Luke, Louis, and Dan!!!! They just stole my money and no work has been done!! I've reported this to my bank!
AVOID AT ALL COSTS. These people are so quick to take your money off of you at the beginning and do absolutely nothing to facilitate the work you're hiring them for. Called on Monday for a tradesmen to do some minor work for us and was told someone would be round in the afternoon. Builder was apparently booked in and then cancelled that evening. Called Tuesday morning and was told he was booked in for 3pm that day. Didn't hear anything all day, call Tuesday afternoon and was told they'd try and call the engineer and was told to wait until 9am Wednesday. By this time, I'd had enough and found someone reliable. Constantly put on hold, no customer service and genuinely sounds like a couple of guys making some fast money. Thanks to YELL for advertising these leeches. Will be reporting to trading standards and seeking legal action. Would give 0 Stars if I could.
Do not use this company! I booked a glazier with them on wednesday. They told me the job would get done the next day, thursday. On Thursday the glazier himself phoned me and told me he couldn't come until Monday. This would not work at all for me. This company would not give me my money back over £80.00, saying that was a non refundable booking fee, in spite of the job being cancelled. Take my advice, don't use this company!
Company is a scam (a fraudulent or deceptive act or operation) they charge £80 to make a phone call you could make yourself and pocket the money. The implication is that the £80 is a callout fee. But If a tradesman does arrive he’ll charge his own fees separately, so you end up paying twice.They use enough loopholes to stay legal but make no mistakes it is a scam and a waste of money. Just look up an individual repairmen yourself and skip these clowns.
Spoke to company washing machine repair, 2pm next day was arranged. At 2pm I received a call cancelling the visit , told to call the office again, I was given the number of another workman, Paul, who told me that he is losing work through this local company as the £82+ BOOKING FEE, is thought to be part of the repair fee by customers, including me, so he does not get the job as his repairs would be in addition to the £82+My repair of course is not done, and the use of gaslighting abuse is the only business that these charlatans are good at.
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