Review Time
Company is total waste of time- firstly could not spell my surname then booked me an appointment with a rather bemused engineer in the South of England - I live in Northern Ireland. I called up to cancel any further dealings with this company and asked for my money to be refunded to be told quite reluctantly that it would take about two weeks- not good enough
I phoned this company yesterday. They said they would be out yesterday or today but still no sign of them. I was charged £75 and told they charged by the half hour with no call out charge. After I had paid I got a text saying "all additional payments including the second half of the minimum 1 hour fee, should be paid directly to the tradesman attending the site".At no point in my phone conversation with these people did it say the minimum charge was one hour. I tried phoning again a few minutes ago but there was no answer and if I reply to the text it doesn't go through. I have not received a receipt from these people.
Absolute scam. Please be aware. This company promises to provide reliable engineer contact number and charge £75 for first half hour labour service, with minimum 1 hr service. This means you will have to pay to the engineer at least an hour additional labour charge on top of £75 already charged by the company. This is not mentioned in the payment confirmation message they send. They dont Email a payment receipt. This payment term is no where explained on their website. Their website is very misleading as they claim to be 5 star rated!!We requested a local plumber contact number with clear requirement of replacing flush valve. We were assured of same day service.Plumber turned up next day evening . Glanced the flush and said yah flush valve needs to be replaced. Plumber has now sent in a quote with £75 charge to replace the valve. I can not dispute this on Sec75 as the transaction value is less than £100. I feel looted and helpless and concerned about much vulnerable customers in the area. I hoping to reach out to local authorities to get this stopped. Please be ware!!
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