Review Time
I am not leaving 0 stars out of frustration or anger - but as a genuine reflection of the company and the service from the staff.
I submitted the card and was told a 45 business day turn around. That was October 2025. Its now mid April 2026.
I called a few times for updates and never did they have a single thing to say, with one time them being quite short and rude.
I rang up twice to update my new address, as it took so long i was moving house - they never updated the system...
I emailed twice with my new address and they still never updated the system - meaning my card was delivered to the wrong address.
When I called about this, they gave me the worlds worst excuse and expected me to buy it.
They said they would call me with updates.... turns out they didnt even have my correct phone number. He wasnt even going to cross reference with me until I prompted.
I wouldn't recommend this service to my worst enemy. Bearing in mind, they took the money up front - so anything after that doesn't matter to them, as they have already been paid.
So for the 0 reviews:
- Inaccurate dates given
- 6month wait for 1 card
- uninformed and unhelpful staff
- rude staff
- didn't update system with correct return information
- incorrect contact details
I am not leaving 0 stars out of frustration or anger - but as a genuine reflection of the company and the service from the staff.I submitted the card and was told a 45 business day turn around. That was October 2025. Its now mid April 2026.I called a few times for updates and never did they have a single thing to say, with one time them being quite short and rude.I rang up twice to update my new address, as it took so long i was moving house - they never updated the system... I emailed twice with my new address and they still never updated the system - meaning my card was delivered to the wrong address.When I called about this, they gave me the worlds worst excuse and expected me to buy it. They said they would call me with updates.... turns out they didnt even have my correct phone number. He wasnt even going to cross reference with me until I prompted.I wouldn't recommend this service to my worst enemy. Bearing in mind, they took the money up front - so anything after that doesn't matter to them, as they have already been paid.So for the 0 reviews:- Inaccurate dates given- 6month wait for 1 card- uninformed and unhelpful staff- rude staff- didn't update system with correct return information- incorrect contact details
I opted for the 20 Business Day package at Beckett. My cards were received on the 8th Jan 2026 its now April 7th, 4 months in and no return. Furthermore its been sat at “Stage 6 - In Grading” for a whole month, its 4 cards not 4000. They don’t answer emails, nor do they answer calls. My 1st time grading with them and certainly my last. Don’t make the mistake I made and find someone else more reliable.
Im not writing this in a disgruntled customer perspective but have had time to think and elaborate on my experience. I submitted 55 cards at the London Card show in November 2025. I was told by the person to do value plus totalling a cost of £1,150 give or take. Turns out there were some cheaper options as some of the cards I submitted really arent worth that much money. Regardless i submitted and had frequent updates which im happy enough about. Then finally my batch got to QA Checks for PSA. And has been in that stage for over a month now. I have messaged Sub Center on three ocassions, 11 days ago, and another 3 times spread out for some form of update as they hold the PSA report number to check and it has been absolute silence. They were happy to rush me and take my almost £1,200 cash but since then havent said a word back to me. I apprecaite PSA is delayed but mine were submitted before their price uplifts and further delays. I have graded in the past and QA checks shouldnt be approaching 5 weeks now and the fact they havent even replied to me to give me some form of update is really really sub par. Sub Center i have emailed you numerous times. I will remove this review if you just finally reach out to me for an update as its been 5 months since i submitted my cards under a faster service.
Had no issues with this business in the past, but a recent submission has been sat with them for a month, long over their submission deadline and not been sent to PSA. No responses to emails, social media enquiries or anything else. Tried calling several times, but you just get an answer phone that tells you to email them. Atrocious way to treat customers. I'll be using another service going forward.
A 1/1 sports card (approx raw value £900) submitted to PSA via The Sub Centre in person last August remains stuck in research and ID nearly six months after submission. Unfortunately, as the card is part of a group submission, neither I or The Sub Centre can simply withdraw this card from the process at my own expense, so I now continue to face an undetermined length of time for it to be returned to me - another six months? A year? Who knows? While I have some sympathy for the significant limitations of The Sub Centre's service in this regard, (they're a mail room and nothing more) what I have zero sympathy for is the patronising, quasi-legal, and mildly threatening phone call I received from them in response to my emails - the thrust of which was that I should have read the small print and that I'd expose myself to legal recourse if I were to share my email exchange with them, with any other third party. I'm sure that there are plenty of very happy customers of The Sub Centre (sadly I am not among them), but just be warned that, when things go wrong, you're on your own.
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