Review Time
Had a small issue with print at home tickets which could have been easily resolved in hindsight, but instead required four separate phone calls with ticketmaster, with each person we spoke to unsure how to help. Wait times to speak to a person were 30 mins plus each time.
We thoroughly enjoyed The Book of Mormon, only disappointment was that the music was so so loud. It is a pity that patrons are not let into the Theatre a little earlier, allowing everyone to be seated and ready for the start of the show.
Ticketmaster offers such an appalling service that it is almost worth missing events rather than have to suffer the risk of having to deal with them. I wonder why event managers don't find some way of creating a more professional organisation.We had booked to see the Book of Mormons but my daughter was hospitalised. We simply wanted to change the dates. After half an hour waiting on the phone we were told they couldn't change tickets on the phone (no reason given) and I needed to send a message. I did this but 4 days later, with the event tonight, have had no reply. After finding another spare half hour to wait on the phone I was told they was no one to answer the call. We had taken out insurance but same thing on calling the insurance provider line.Next time if an event comes up and it is through ticketmaster I won't be going.
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