Review Time
I had to keep correcting dates of stay; website had me arriving one day earlier than my input, and leaving one day later than my input. Check out kept screen blank making me wait over five minutes with no response, other than showing "screen blank" for url when I tried to do so via PayPal! Three successive tries with same results, plus I had to start process all over each time. Would have given 5 Stars except for this hassle!
I booked a hotel and when we arrived to check in, the hotel had no record at all of our reservation. I called TicketsatWork and was put through the worst customer experience I've ever had. They failed to send the correct confirmation number to the hotel and instead of resolving that issue while I was on the phone, they put in a ticket and told me it would take 1-3 hours. 2 hours later, I was still waiting. I called back and they wanted to put me through the same exact process. In an email they sent to me, it said their policy was to send the confirmation to the hotel up to 7 days prior to my arrival. They failed to do this and I spent half of my first vacation day trying to resolve an issue that never should have happened. On top of that, they are refusing to make it right and give me any kind of refund. DO NOT USE THEM. They actually DON'T save you any money either. I found out I could have booked at the hotel on the same day for LESS than what I paid booking through TicketsatWork. It's as close to a SCAM as you can get..
Really a zero but that was not an option. Avoid the hassle and steer clear!! You will never get a link to your tickets/purchase, you will hold for hours for incompetent/dishonest customer service and then get denied a refund.This company is shady -not worth the “discount”!Order 82883405FYI I added my order number 2 days ago and I have not heard back.Looked to file a complaint with the BBB- but not surprisingly this company is not even BBB accredited.I am positive that the next reply will blame the 3rd party supplier for the fact that the link was uselessly delayed until literally 14 minutes before the start of the show. So we have 14 minutes to realize that we actually have tickets, get dressed and walk the streets of NYC to get into the theater. If you truly investigate you will find that the tickets were NOT used and that we requested a cancellation hours before and were told that we could get a refund by one of your reps. ***If your chosen 3rd party suppliers are shady then do the math-so are you!*** We trusted YOU not your suppliers! Shameful!Reply from business is not at all true! The link came directly from Plum Benefits at 7:46 PM. Complete and utter dishonesty! I tried to upload a photo of the email.
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TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more.
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