Name: ticketsatwork.com
Telephone: 18003316483
Rating: 3.3

ticketsatwork.com

3.3 Based on 101 reviews

TicketsatWork is the leading travel and entertainment corporate benefits program that offers exclusive discounts to theme parks, hotels, attractions, events, movies and more....

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Morgan Johnson Guest

11 months ago

Sams Club Travel Cancellation Attempts

I booked a hotel room through Sams Club Travel. Paid in full to take advantage of the supposed good price. I ended up finding it cheaper to bundle with a flight somewhere else. Plainly states on wesite that there is no cancellation fee up until 3 days before the stay. So I call to cancel an get a refund. I guess it must be 1995 still, because you cannot cancel online. I told the rep my name and order number. He said he cannot find it. 3x, I repeated myself to this rep who spoke perfect english. I am reading my confirmation email verbatim. I even offered to sent this person the email I recieved as confirmation. He said "no" they cannot do that. I need to get the correct order number and name, he says. We literally went round and roud for 15 minutes before I ask for a manager. I was put on a "brief hold " for another 15 minutes while they try to contact a manager. Then a totally different rep comes on and I had to explain the situation over again, but they could not help! I have to get tranferred back to the original rep. When he finally gets back on the line, he says a manager isn't available and asks if one can call me back. (ya, right!) "Nope, I'm getting this resolved now" So now back the the circle jerk. "Can you tell me your name and order number again?" WTF. I did. This time I added my middle name just because I was getting furious. Well wouldn't you know it he found it. OMG. Apparently, he was looking at my name as it appeared on the credit card, which included my middle initial. Really. A middle initail is all you really needed or were you just being a d-bag, because I was cancelling. Thanks from a Sams Club member for almost 20 years. I will never use their travel service again because of you.