Review Time
The delivery timescales are awful. I made the uneducated assumption they were uk based (mainly from their website address) - certainly they aren’t. They seem to need many days to process the order and then between 7-14 business days to deliver after that. Should have done more research before ordering. No idea what the products are like as I expect it will be a long time until I receive!! Totally ridiculous timescales. Should have ordered from Amazon to receive the next day ! I finally received my order and I am happy with the toys but the long delivery timescale and inability to track down when I might get them rather soured the whole experience.
Being honest after reading reviews on here, after buying from the company, I was really worried. The toy was as seen on their site but instructions were from China and quality wise worth the money I paid. The company is not in the UK like they imply in the web address, however the shipping times were accurate. The toy didn't come in a box like it's video implies but that's really the only shock, so to speak. I gave 4 stars rather than 5 because I got what I paid for and although the tracking was also inadequate, it arrived within estimated time. I'm glad I used PayPal for the order as it gave me that extra security
Not great. They are taking so much longer to deliver than expected. My present for my nephew hasn’t arrive in time. 3 weeks since placing the order. Still hasn’t arrived. I emailed, they did however respond in a day. Still doesn’t help receiving my parcel in time. Always use Amazon in future.
Edit 07/08 The comment below from Carmel is for show to make it look like they have good customer service. I sent another email over a week ago with order details and no response.Don't waste your time buying from this company. I ordered a bubble lawn mower for my daughter’s birthday. It arrived late, wasn't as described. Very flimsy and much smaller than pictured. The pictures on the ad the product was super imposed to make it look like a bigger better quality toy. Offered a 20% refund, upped to 40% when pushed, and to keep toy or to return at my own expense (£17.90 as UK returns must be sent to Austria). No resolution from them and now ignoring my emails.
Creative Stencils .Took so long for delivery ( 3weeks) as they appear to have warehouse in AUSTRIA Though product cheap and nasty as obviously made in China Alegedly 50% off in sale down from £27 to £13.95 .Not even worth 95p.Thank goodness postage wasn't a lot.Reminds me of other fashion websites that look good and use a UK name but are rubbish Yes do not touch .Should have read reviews first !!!!!
I ordered an item for a child's birthday three weeks ago. His birthday passed last week and there is still no sign of the item. I suspect the company is fraudulent and the item will not now arrive. I have requested a refund but this has been ignored. I plan to report the company to Fraud Alert.
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