Review Time
Needed to cancel an order, after the first call wasn't sure if it was done. I called again and talked to Richard so he investigated; Richard indicated he would follow up and he did, emailed me, and processed the refund. Thanks for a great job, Richard.
Joshua helped me with all of my questions. He is a wonderful employee. Titan should feel very proud to have him as an employee. He guided me in the right direction and was very friendly. I am very impressed.Tara HarringtonSurge Staffing Business Development Manager
I ordered quite a few bumper plates and a bench press rack. The bumper plates arrived quickly and in good condition. The bench press rack was another story however. After being notified it shipped, I began to track it. After three weeks of tracking an alert was indicated. The item was damaged and unable to be delivered. I immediately called Titan Fitness customer service to determine our next step. The customer service professional was extremely helpful and verified with the shipper that my item was in fact damaged. She issued a new order for another item to be shipped out immediately. Awesome customer service. I tracked the new bench press rack and the shipping facility sent it ALL OVER the country!! Then one day there was another alert that this item was also damaged and undeliverable. So, I contacted Titan customer service again to determine what was our next move. The customer service professional needed to contact the shipping facility to determine what happened. She called me back within two hours telling me that she would issue a new order for me. However, the item was now out of stock with no backorder date. The young lady apologized that the remainder of my order could not be filled and issued a refund for the item. All told, I spoke with four different customer service professionals and all were professional and tried to get the item to me. Titan went the extra mile but their efforts were thwarted by the shipping facility. The fact that I did not receive the item is in no way a reflection on Titan. I will continue to buy their fitness products.
I’ve been spending two years building a good home gym and trying to be able to afford it. As a paramedic, I don’t have tens of thousands to spend on higher end equipment and have found Titan offers me the opportunity to have decent equipment at an affordable price. I will say their shipping and quality has improved a lot since I first ordered from them. The X3 is awesome as well as their safety bar, two items that are great in quality and great in price compared to what else is out there. Very pleased and will do some videos to show them soon.
I have had the best experience with Titan Fitness. I ordered a P2 Power Rack which got to me in 2 days, was easy to assemble, and is a quality product at a very fair price!! One of the smaller parts had a crack so I contacted Titan via email and received a response that day and have a new part on the way. Customer service was thorough and fast!!
Great Piece of equipment!The first thing that stood out to me about the lat tower was how sturdy it was. It took my son and I about 45 minutes to assemble it once we found the instructions on the Titan website. I took it for a test run and the vertical rails stuck a little on the eccentric portion of the lift. I sprayed a little oil (which Titan provided) on the rails and it moved nice and smooth! It's a great buy and the price point made it even better!
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