Review Time
I recently purchased the Leg Press/Hack Squat Machine. It was missing five accessory parts to put the item together. I have reached out to Titan several times and requested the parts so I could complete putting the item together. I was told that the parts are unavailable and they will be sent to me when they become available. It has been well over a month since this process started and still no parts. I asked Titan for some kind of credit for the inconvenience of not being able to use this machine that cost me upwards of $2,000. Titan refused to give me any kind of credit. In the meantime I have a piece of equipment that is 90-95% put together but I'm unable to use. I'm very disappointed with the customer service of Titan Fitness at this time.
I installed the Titan 3 position wall mounted pull-up bar for my son who is 10 and weighs 75 pounds. The bar is nice quality and will last him for years until he is much heavier. The bar says that is has a capacity of 250 pounds which seems a bit high. I weigh 190 pounds and would feel comfortable using the bar, but for someone over 200 pounds a different bar would be better.
I have a few products from Titan to complete my home gym. Olympic bar, adjustable bench, squat rack, hex bar and weights. All have been fantastic quality and great price. Titan are now my go-to brand for anything “weights” related. Delivery has always been fast, I’ve never been missing any parts and it’s all sturdy enough for me at 6’4” and 200lbs. Highly recommend.
I received an ad saying I could get 20% off my next order, so I went on line to place the order. My coupon for the 20% would not work. I called Titan. I nice gentleman answered and said I could not get the discount because the item I wanted was already on sale. I did not see anything in the ad saying that. I ended up not buying anything.
When looking into different equipment options reviews claimed Titan Fitness' support wasn't top quality. And that you had to sacrifice price for quality support. My experience with Titan Fitness was the complete opposite. I had multiple questions during the buying process – support was always quick to reply, fully answered my question(s), and even went out of their way to to explain why in one case. Thanks for being awesome Titan Fitness team. The support team deserves WAY more credit than they get.
I've been steadily building my home gym with Titan equipment. I have the T2 Power Rack, Plate Loaded Lat Tower V2, Hack Squat/Leg Press machine and the Incline Bench V3. Just added this to my home gym recently. Titan by far is one of the best bang for your buck fitness equipment companies out there, if not the best. Always receive my purchases fast and well packed with easy to follow building instructions. Customer service is A+ as far as I'm concerned. I had one issue where my lat tower was missing the cables, gave them a call and they shipped them at no cost. Got them within that week. Now this Fan Bike is a steal, especially when on sale. I researched. Definitely my best purchase to date. I get an awesome leg pump and great cardio vascular workout. Don't hesitate to pull the trigger on this. Set up was a breeze and the instructions are thorough. Use plumbing tape on the handle bars/peddles as they do come loose after some use. But for what you pay, I'll gladly deal with that. Definitely recommend and would purchase again!
Hi,Our order was more complicated than a normal website order (Involving quote/PO). It took longer than we liked. Ultimately, we were able to order the desired products and should receive them prior to the beginning of our school year. Thank you for your help. Sincerely,Scott LandClearview Regional High School
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