Review Time
With my first purchase of a Titan product many of the pieces weren't included and an entire machine was sent as a replacement. I was satisfied. I continued to order from their company. I have since ordered 4 more machines and another piece of equipment. I'm sure with the volume of products they sell Worldwide my purchases mean nothing. Until recently I was satisfied with their company and planned on making more purchases. I have recently been extremely disappointed with the service results of my latest purchases. I tried to cancel a purchase because I ordered it thinking I was paying in installments and was told I couldn't cancel because it was already being processed even though I had just literally made the purchase 15 minutes earlier. Then on another purchase as I refused delivery from FedEx and the machine never left the truck nor my State I am charged 75.00 for "shipping ". I have never dealt with a company whose return policies and cancel policies are as predatory as Titans. It's not even the money at issue. It's the principle. I have made my last purchase with their company. I had referred you to other contractors who were also installing home Gyms, I will definitely inform them of these policies and tell them to take their business elsewhere. I was pleased by the quality and prices of the equipment but God forbid you find a problem or even better price and try to cancel. Extremely dissatisfied, and disappointed!
I am a 67year old retired US Army Paratrooper.80% disabledBut lifting since 1972...I know fitness machinesTitan has the best serviceBest qualityBest functionalityI am still able to work out because Titan machines allow me to work around my injuries and still go beyond failure in all the major muscle groupsJeff
Experience was greatShipping was fast and product was easy and quick to assemble. Wasn't expecting a lot since the bench I bought was half the price of rough but it ended up being great quality and I got it in about 5 days. I will be making more purchases from Titan Fitness in the future.
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