Review Time
Very long order processing - the order is sent only two or three weeks after you made it and paid for it. Then another two or three weeks for delivery. The customer service takes a very long time to respond - several days. So, by the time your order arrives, another season will have come, or your child's shoe size will be different)
scam company. nowhere on the site discloses they are a chinese company. they advertise like a week total shipping time; it's been almost a month. they do not give full refunds. the stuff they say about being trusted by InStyle and Buzzfeed etc is fabrication.
Great customer service! I bought 2 pairs of shoes which I liked but they turned out to be too small for my boy. When I asked if Toetots could do an exchange, they shared that they couldn't but instead offered free replacement service, and just needed me to pay for international shipping which was very fair! They even allowed me to purchase shoes in different styles as they understood that the original design may not have fit my son. Really awesome customer service and help!! I've since received the replacement shoes and like them very much as well :)
What a wonderful experience it's been with Toetots, purchasing my toddler's first shoes! The all terrain Dawn sneaker is flexible and so easy to put on. I had an issue with the size and they replaced the shoes with a new one for free and I only had to pay for shipping. Email communication was super quick. Very pleased with the service and I'll be coming back for more.
Took VERY long to arrive. Ordered 2 pairs. One is not the right shoe that I ordered completely too small as well. The other is OK I guess very unsatisfied will never order here again. Seems to be coming from China.but days it's delivered from Jamaica, Queens which is a horrendous area. I have no idea why they say this is from California when it's clearly not
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