Review Time
Had a sorry we missed you card on my fence as we don't have a letterbox. My son was home all day so package wasn't even attempted to be delivered. Registered for my Toll can't login in just keeps going back to the login page. Have sent and email waiting for a response but not hopeful after reading these reviews. Suggestion on how to improve the company I suggest a complete overhaul of everything.
Delayed items, no answer or updates from "support team". The day they supossed to deliver, i finally got an update, guess..., they said my item was unable to deliver so go to the airport to claim it. I was at home all day long, and TOLL drivers NEVER rang at my apartment, not even the card was left in the mailbox. Such a lazy and useless service, AVOID this company, this is not the first issue i have with them.
The WORST most unreliable freight company I’ve ever had the displeasure to use.No customer serviceNo advanced notificationNo communication between head office & drivers.What a nightmare.Any online store using TOLL has lost my business.
NO RESPONSE RECEIVED ON THISDangerous Toll van driverOne of your van drivers just drove straight across the front of me from the outside lane and then turned immediately left to make delivery - We’re only talking 30 or 40 metres from when he appeared in the outside lane next to me to when he overtook me, pulled across the front of my car and turned immediately sharp left - I had to do an emergency stop to stop myself driving into the back of his van - I was concentrating on avoiding an accident so I didn’t get the rego unfortunately - I hooted at him - response - he flicked ME a long deliberate middle finger bird ! Bloody appalling driving / manners / attitude. It was at the industrial estate behind the BP service station at Chinderah, NSW at approximately 11.45am NSW time.
I have yet another woeful tale of this company's incompetence. Purchased something online way back in November 2022, chose Toll as my carrier (big mistake) with signature delivery (that bit is key here). I get the usual emails saying it's due to be delivered today, except I get one on Monday, another on Tuesday, another on Wednesday....like the day of delivery never comes. But then.....Thursday comes around and the email says "your parcel has been delivered"...except it hadn't. I saw no delivery, I certainly didn't sign for anything (like I had paid for) and then the nightmare with customer service (also hilarious) begins. Oh my God!!!!! TOLL has so many smaller branches of the main parent company but only one or two ways to contact via phone or email (nightmare). I've got an email trail for 8 weeks....back and forth, waiting for depot to respond to enquiry but it never happens. State and National managers allegedly get involved, but I'm sure this is just lip service to appease the angry customer that TOLL has stepped it up a notch. Why do I suspect this? because nothing happens still. TOLL likes to tell you very quickly to go back to the sender and sort it out with them, they really are quick to do that and essentially pass the buck, wash their hands etc etc. I was persistent and even went to the depot and was told what is essentially a lie from customer service at the pickup window. I was told my item and I quote "It appears a relief driver was working on the day your parcel was being delivered and he has delivered it to the wrong address. I will speak to my manager and get back to you". I have subsequently had a call from the depot saying this is not accurate and I should not have been told that. And of course their is no repercussion on the person who did this. My argument all along is NO SIGNATURE was obtained as was meant to happen. They are now saying it was delivered with...wait for it....VERBAL CONSENT.....are you kidding me TOLL, what the hell is that and how is that secure or even legit. THat is not what I paid for. They again told me to go back tot seller and essentially leave them alone.Invoice number: JBHL574281
I am so upset :( Got my nana a christmas present, said it was deliviered and "signed by me" but i havent been at home for a week :( the signature is a random scribble. I am so so so upset as I can't afford to buy my nana another present.
As others have suggested, do not use any e-seller using this apathetic and incompetent courier service.After traveling the length of the east coast to get to SA my consignment arrives in the Adelaide depot in the early hours of a Friday. That's where nothing else happens.After an online query and phone call on Friday afternoon I'm told they'll look for it on Monday! What the....So 9:30 Monday nothing on the tracking. I call and ask the Filipino call centre to put me through to someone in Australia. Who tell me they're still looking for it!I get a txt with nothing but a link to the website suggesting an update. There is nothing on the website. So another wasted call via the Philippines to find out what the txt is about.Send an email which I'm told they've found my parcel which needs re-packing! Why? Might get it the next day. Funny how it arrived packed exactly the way it had left the sender! More bull@$&.Utterly ridiculous and unacceptable attitude towards a customer query. They simply don't care.I think the measure of a reliable courier service is if their customer service is provided in Australia.
Absolutely shocking service. First delivery 'attempted', no one rang the doorbell or left a note. Attempted to redirect to a pick up point, instead a signed for delivery has supposedly arrived at my flat, no sign of it and no note. Easy to get through to customer service on the phone but they're not able to access the necessary information on their end.
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