Review Time
Honestly wish I didn’t have to give them one star. Spent a fortune having equipment sent to my home express - 3 days. Get notification at noon package is delayed. Ring them ten times to try to arrange for me to collect from their depot. Staff don’t even know they have a depot in Molendinar which they call Ashmore. Told them I had a job that required that equipment tomorrow and I needed it by 7am. Due to the time it would take me to get there it was impossible but possible that I could get a taxi or uber nearby to collect in time. “Sorry can’t do!” Had a lady tell me they could get it to a location I could collect from by 7pm - nope joint closes at 5:30pm. All I heard were the same “sorry miss” they’ve been trained to say. Paul Little ex-CEO would be appalled at how this company has turned out!! I’ll never use them again!
Honestly wish I didn’t have to give them one star. Spent a fortune having equipment sent to my home express - 3 days. Get notification at noon package is delayed. Ring them ten times to try to arrange for me to collect from their depot. Staff don’t even know they have a depot in Molendinar which they call Ashmore. Told them I had a job that required that equipment tomorrow and I needed it by 7am. Due to the time it would take me to get there it was impossible but possible that I could get a taxi or uber nearby to collect in time. “Sorry can’t do!” Had a lady tell me they could get it to a location I could collect from by 7pm - nope joint closes at 5:30pm. All I heard were the same “sorry miss” they’ve been trained to say. Paul Little ex-CEO would be appalled at how this company has turned out!! I’ll never use them again!
Horrendous. Avoid at all costs. JB HiFi uses this company. I paid for express delivery (next day). When I rang this delivery company, they said it would be at least another week before I received my parcel. They were prepared to accept more money for a faster delivery, but not the responsibility of actually delivering the parcel. Appalling. As well, do not make any online purchases from JB Hi-Fi. To add insult to injury I live one hour away from where the parcel is currently located. Why will it take at least another week to deliver it?
I paid for delivery from Victoria to my home address. The seller on eBay organized the delivery. Sent to Bathurst 40 kms away.It was unbelievably difficult to speak to someone.Computer generated lady a complete waste of time. After 45 min wait I spoke to a lady who I believe was overseas and told her I cannot find the address in Bathurst or a phone number. After 10 minutes she went away and after a while the call was disconnected I then contacted the seller, and they informed me that they tried to deliver which we know isn't true. I now have the address in Bathurst. Would definitely not recommend. Try and do a search for where they are in Bathurst . Why don't they try and contact you or at least give out the address??
Its unbelievable lazy workers. Waiting 80 truck drivers for paper stamps for hours. They talking between each other without stress. The problem is not that they work without stress. They dont have a clue that the drivers are stressed by driving time, working time, boss, customer etc. Its not a good match, and they dont care. They should work in kommun where they can relax and work.
A parcel from my company has been delivered to Toll Global in Rotterdam, for some other party / ship. I have a confirmation from GLS it has been delivered but anyway Toll claims that they have never received the parcel. When trying to contact their staff about it I was constantly rebuffed. Their employee Julio Bernveldt was extremely unfriendly and rude to me. I understood they are big company and do not want to bother with small issues like this, but I simply cannot understand how someone can be so arrogant and careless and how a serious Company in developed country can function like this?!
I'm obviously not alone when it comes to my feeling towards Toll. They were due to deliver a stroller I ordered on Amazon by Friday 15 Aug. They failed to do that. At one stage they said I could collect it from their airport premises (an hour and a half away) or a local hub. Yet they said the hub would not take the parcel because of it's size but later said it was there to be collected - but it wasn't. Today's suggestion from Toll was to have it sent to the hub ... or my place but they couldn't guarantee it would be today.Then Amazon kindly organised for it to be 'on a truck' today (18 Aug) but after waiting home for most of it, it wasn't. It was still at the airport. Their customer service people were pretty good but I had to chat with them online around half a dozen times, half of the time being kicked out of their system. In fact it's interesting that in this day and age of knowing exactly where your taxi or food delivery is you can see it on your phone - but Toll is yet to discover that even though they presumably scan things all the time.The problem you have when you want to talk with them is when you want to start an online chat, it asks you a lot of questions which you have to repeat, repeat and repeat. Before being booted off.It also seems Toll's customer service people try to help you but their depot people don't.So I have now cancelled the Amazon order. Amazon were great but they have now lost a sale. They need to give Toll the boot.Never, ever use them.
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