Review Time
What can I say here that has not already been said, in a word PATHETIC. Card left without any attempt at delivery while I was at home, promised redelivery, never happened after several days of trying, call centre personnel often cannot be understood, spoke to supervisors, promises never kept. Gave up trying when they hung up on me!!!What I cannot understand is that my experience in Japan is one of awe at their efficiency, why have they not brought that ethic to Toll?
TOLL lost my parcel and then rescheduled delivery - but DID NOT have any update on their tracking site. So the parcel was not delivered. TOLL then told me it would be delivered on Wed.16th.Sept between 8am and 5pm. I waited around for 9 hours and it still was NOT delivered. Rang and ended up talking to "MJ" (she said that was her name) in Manilla!Sounded like I was talking to someone down an echoing tunnel. She was absolutely no help. My advice is to avoid TOLL Delivery at all costs.
So I ordered a new phone online along with "protective shipping" and it was being shipped directly from Hong Kong, all was going well when I was informed that my package had arrived in-country two days later. But then the waiting began, although my package was already in the country, it took 10 days for anything to change on my tracking code, then after that change, the "order has been picked up" occurred I waited another 4 days, something was a bit fishy I still, so I phoned the help centre and they placed a priority endorsement on my parcel and told me the package should arrive in three days at the latest. 3 days past, still nothing, so I phoned the call centre again, I was put on hold as they checked to see what's going on, I was then told that the warehouse after a quick check they couldn't find any traces of my package, so they decided that they would conduct a thorough search of the warehouse and call me back in at most two hours. two hours pass, nothing, so I wait an hour more and then phone back. I was told that the person in charge of finding my package is on break and that the person I was speaking to would put a note on her desk to remind her to call me. four hours pass, nothing. So I phone back again and receive the news that they cannot find any trace of my package and are now conducting a 24-48 hour search of all depots nationwide, to make sure that there have been no mix-ups, but I was also told that "it is highly likely the package has gone missing and if so, we will replace it". So after paying extra for "protective shipping", for my expensive package, I am told that it is lost, some protection. Toll picked up my package on the 14th of August it is now the 1st of September and I am now informed that the package was lost and they don't know where.
Delivery sitting in Toll depot for 20 days now. Was supposed to get here on the 11th. Scanned into depot on the 7th and has not moved. No idea when to expect it and can't get any help from call center. Have I just kissed $500 down the drain.
I had to chase them to pick up my parcel in the first place from Gold Coast and now I watched it be scanned in brisbane, lismore, brisbane again, lismore again, now Gold Coast and brisbane AGAIN! It’s supposed to be going to a town near Byron bay. What is going on, 4 long phone calls later and still no end to this madness assured.
A shipment was created on the 3rd August and in transit on 6th August. It says that its been scanned into depot & that is last update from them. SCANNED INTO DEPOT. Why is it not being SENT OUT? I've rung in to ask them to investigate. Been told that i would be call backs within 24-48hrs several times, yet no calls. To top it all off, they apologize for unable to help because their located offshore. Well damn, please tell me how is Maria from the fkn Philippines is going to locate and assist me with my package HERE IN MELBOURNE? People here in Melbourne are losing work left right and centre and Toll wants to hire a contact centre overseas to help with enquiries. Support your home. Hire locals. It gets frustrating when the person handling our calls are not from here and unable to relate.
trying to get my parcel redelivered because they didnt leave it inside my gate 2 x 40min phone calls mostly waiting second call 40mins wait then hung up on me with out a word being spoken still no parcel.50 years old worst experince with couiers eva
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