Review Time
For some reason they can't deliver a product. Just why not. Frikin deliver it already. Just drop it off. Why is that so hard for them to do. Customer service over the phone was very good. But the drivers seem to not be able to just simply deliver the product. I've literally had to take almost a whole week off work just to be home for the delivery. Only to wait all day, every day, for them to constantly fail to deliver it. About to pull what's left of my hair out. Massively disappointed with the incompetence. And Still waiting....
Oh. How could they be SO So SO hopeless!!!! My package arrived in Sydney, to a warehouse in willoughby. They say they attempted delivery but never did. It’s been two weeks, and I’ve been calling daily to have the package released and delivered. Each time, a different operator in the Philippines . I mean they really have no idea what they’re doing. Argghhhhhhh
Not only are the call centre people intellectually challenged and useless only capable of telling me things I already know in a tone that implies they understand my question and have answered so their boss thinks they are not pathetic clueless and useless but the delivery people they hire here are pathetic I was home when they left a card saying they missed me which means the delivery person wasted lots of my time to save himself 30 seconds and they did not redeliver the person on the phone said I had to contact the sender to get it delivered which was not true and I had to call again to get the address of the pickup location and the intellectually challenged person on the phone made me answer way more questions than necessary just to confirm the street number where my package was being held hostage DO NOT SEND USING THIS COMPANY YOUR CUSTOMERS WILL HATE YOU
Had Toll deliver a outdoor set from Briscoes. One guy with a pallet jack put all items in my garage. As the driver was annoyed no care damaging my tiles in my garage with his pallet jack. Again like most reviews I have read, they take no responsibility. I can't believe that this so called company is still operating with so much negligence.
I purchased an item from zara of $75.95 on 4/5/2022. Sent on 5/5/22. Never received. Sent over 30 emails to Toll with standard robotic replies. Being investigated. We will contact you. They never do. I call the cal centre in India and they say the same thing. Spoke to someone in Australia and he said oh we will let you know. Nothing. No response. No thing. Same generic email over and over. So I’m saying this. 35 days later. No item. No contact and no compensation. I’ve paid $76 and have nothing. I want Toll to own up and man up and compensate me for an item they don’t even know where it is. Hopeless. Disgusting. Can never escalate this either.i still don’t have it and they haven’t compensated either. What do you all recommend. Take to ombudsman? Added screenshot of toll reply palming it off and after 32 days saying it’s Zara’s problem I still don’t have my item and no money for it. The literally don’t care. If you look at all their reviews. They are all negative. No positive. They actually don’t care about customers. And you can’t even contact a supervisor
I had a parcel delivery today 1st June 2022 with Toll Priority and my experience was very positive, I received an update email to inform me that my parcel was on-board with the driver for delivery today, and about four hours later a friendly courier knocked at my door with my parcel.
My NBN box was meant to be delivered more than a week ago and it still isn't here. Toll added a Lot number to the address which wasn't supposed to be there and now are taking their sweet time to fix the issue.They promised a callback on three separate occasions but never did they call me back to tell me when the box was being delivered. It still has not been delivered.They are liars. They don't care to do their job properly. NEVER use Toll if you can use a different service provider.
I waited in full view of my door for my package to arrive. I received a text saying it had just been delivered and signed by me. No one delivered a package to me,no one knocked on the door and I definitely didn't sign for anything. Obviously been delivered somewhere else but definitely hadn't been delivered to my address. Still waiting to hear back from Toll.
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