Review Time
When I order IS NOT WHAT I RECEIVED! I ordered a Christmas Tree with items, sound and lights. I received a GREEN TWIG WITH 2 LITTLE RED BOWS. This company completely scammed me. They take their sweet time and shipping, basically running out the 60 days for disputes. DO NOT EVER EVER ORDER FROM THIS COMPANY AND THEY ARE COMPLETE SCAMMERS!
what went wrong this time you ask ? shipment costing $1600 to USA was picked up on time but has take 7 days to get to TOLL dispatch . Unreliable , no apology or reimbursement , my parcel will be late for delivery and i will lose money :(not my choice to used Toll But DHL needs to take accountability
To date I have not received my parcel. Most unfortunate that Berlei via Amazon uses Toll as courier.I checked tracking details, my parcel was to be delivered yesterday, I was home all day. The recent update said they could not deliver cause no access to property - the Toll courier driver lied.The main entrance to my apartment does not have an intercom, main entrance door is not lockable - Aust Post and Amazon has made many deliveries to my apartment without any problems. Calling Toll is a nightmare. Finally got through and the lady said there would a text sent to me for the pickup location for my parcel. I am still waiting for that text message.One suggestion to anyone selling on Amazon, try not to use Toll as your courier as you can read by the REVIEWS.
So they threw the parcel over the gate rather than opening the gate and putting it down gently but I will let that slide as it arrived so much faster than a parcel sent with NZ post at the same time and ultimately nothing was broken. Toll used to be the slowest but now that NZ Post are so far behind I would take Toll any day. Toll can get an economy parcel delivered faster than the NZ Post 'overnight' service.
Very disappointed and quite frankly angry, had my parcels get delivered yesterday (7 of them,very tall large parcels),driver brings up two of them and puts them right infront of the screen door,trapping me inside so before he walks away i say "youve trapped me inside" and he says "ok" then walks away, comes back with anouther two so i said "well can you move these two so i can open my door,im pregnant" he then let out a big sigh and was like "ugh fine" and proceeds to move the boxs,he only moves them the tinyest bit then goes "is that good enough for you". So i replied "if i can get out then yes but i dont think i can" said very nicely and with a bit of a laugh but still truthfull,and before ive even finished my sentence he walks away leaving me and my heavily pregnant belly to squeeze through a tiny gap, got scratched on my way out.i then found out after that he FORGED my signature, even though i was right there and could have signed myself,i will be taking this higher.
The worst courier company in the world I would say. Customer care gives false information and never allows us to talk to the team leader, trying to get my parcel, have called 5-6 times daily for the past 4 days but its useless. DO NOT BUY FROM BUSINESSES THAT USES TOLL FOR DELIVERY.
Unbelievably bad customer service, or should I say, no customer service at all. Missed delivery notice, and I cannot get in contact with them to get it - Every other courier company takes the missed delivery to the local PO - not TOLL - No, it goes into some system where to find out where it is takes hours, and after that, I still don't know where it is. AVOID if you like your sanity.
I would never choose to use this courier company. Unfortunately, Amazon have recently started shipping with them and I've had nothing but problems ever since. No up to date tracking, drivers and depots don't scan items, items arriving damaged, call centre is next to useless. Even their freight solutions investigator based in Melbourne failed to follow up on a missing item as promised. Avoid.
I have never in my life called a company's customer service and they have music blasting in the back so loud that I can't even hear what the person is saying 😂 Had a failed delivery and they said it would be re-delivered the next day so I'm waiting around just to call for an update, then they tell me it isn't on a truck & we'll do it the following day?
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