Review Time
EVERY time someone tries to ship to us using Toll, it is a joke. The package never comes, we spend hours and hours trying to trace it [with them asking what it looks like - how do we know, we didn't send it!] , then they tell us we can drive 3+ hours to their depot to pick it up! They should just stick to CBDs and stop pretending they can deliver anywhere else
Because of this horrible service I had to spend double money to buy Christmas presents for friends and family this time as toll group still haven't delivered my order which I should have received 2 weeks ago! their poor customer service agents said that they put urgent requests to deliver before Christmas day and it's all lies ! Such a disappointment and they don't seem to care about bad reviews at all as I can see a lot of people suffered with their delivery services yet nothing changed,on top the last time I spoke they said the depot is trying to locate my package, what does that even mean ? they lost it? things reached at depot on 2nd December and since then just sitting there but no updates on delivery..
A little boy is going to be very sad that Santa didn't bring the one item he most wanted. Shame on you Toll. Never again.Ordered many weeks ago from JB Hi-Fi, with a predicted delivery date well before Xmas. JB dispatched weeks ago and it has spent the last few weeks shuffling between Toll's warehouses/depots (often returning to the warehouse it was originally sent from...!).Have made numerous phone calls to "customer service". The same promise is made every time (we will "escalate" it), but always get the same outcome (no response). Repeated promises to "get back to me in the next few hours", but never get the call.Perhaps the single most inept company I have ever dealt with.
Useless and generic excuses why things don't get delivered, like "issue with the package". You ring up and they try and make it sound like it's your problem. Useless as tits on a bull. I refuse to use Toll from here, ill just order my stuff somewhere else.
Was told my order was delivered. Blatant lies, my partner was home and I have dogs who yap extremely loudly when someone so much as walks past. They've marked my order with the producer as delivered and signed for...i definitely didn't sign for it. Shein users, unfortunately I would say just don't order from Shein as they will most likely be delivered by Toll. Or should I say 'not delivered'.
Been waiting over a month for a delivery and every time I call they say there’s basically nothing I can do but wait. Today they deliver half of the 2 part consignment with the other half still at the warehouse. Called them again to ask why and they say they don’t know and again there’s nothing I can do but wait. Worst courier ever. With 1.2 star reviews even on google, wonder how they keep going.
The driver gave my parcel to a random person they found on the street. Toll Head Office told me that since my parcel got delivered, I should be happy. Case closed. Pity I don't know the person they gave it to, or never signed for it, or received it. My advice: Use anyone else, but Toll.
People some Sage Advice The Toll Call Centre is in a overseas country their visibility is the fast tracker app. They have no visibility into the Depot's and Collection Points. So cannot know where your parcel actually is. Don't bother wasting your time waiting. As Toll have no system to tell how old a parcel is and how long its been sitting in their Depot. Contact your Seller and get them to arrange another Courier to go to Toll and get your parcel Or arrange it yourself. If you really want your parcel. If you do nothing you will be waiting x weeks until they get around to finding and delivering your parcel.
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