Review Time
As with everyone else on this site - Lewis was absolutely terrific. Kind, knowledgeable and friendly. I explained my extreme phobia about rodents (I can't even look at a picture of a mouse or rat) and he couldn't have been more understanding. My only quibble with this company is the pricing, which is very unclear. When I was looking, this company was much cheaper than others. They talked about second (and even third) visits but the fact that it's another £100 for the second visit must have been in very very tiny print. Basically, they cost even more for two visits than the original site I looked at. I also didn't appreciate being chased for the second payment less than an hour after Lewis left - I hadn't even received the invoice yet. I still think it was worth it though - just for the service Lewis gives
Lewis was very amenable and went the extra mile from the start - giving me a courtesy call an hour in advance, and doing such a thorough job once he was onsite that made me conclude I had made the right choice with Tom’s Pest Control.He cleaned out the kitchen cupboards where there was rodent activity, found and blocked holes where they were coming through and checked and cleaned underneath the cupboards, before disinfecting and putting baits/traps. He also checked other rooms (shower room, utility room, bedrooms, living room) for rodent activity and put baits as required. His professionalism, knowledge and care for my property was very commendable, and he also sent me a report (even though it was Christmas Eve!). To cap it all, he agreed to come back again to see how things were going.Having had varying experiences with tradesmen, I must say Lewis epitomised great customer service and did Tom’s Pest Control proud. I’m so glad I went with them and have definitely saved their details as my go-to-persons for pest control and cannot recommend them highly enough.I don’t normally give 5 stars for anything, but my experience with Lewis was much more than I’d hoped for - a great testament to his professionalism and performance.
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Tom's Pest Control is a young and growing business that aims to be a leader of the pest control services sector across the UK.
Our commitment to providing permanent solutions and our focus on service and quality allow us to dominate the industry with superior service standards.
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