Review Time
My experience with TCB Australia have improved tremendously in recent times. I am often on OzBargain and they have a customer service rep, username "Tightarse" on OzBargain. I had some issues with a merchant incorrectly declining some transactions. He has been very helpful and followed up over the last few months to ensure I received the payout correctly. I would highly recommend anyone to consider using Topcashback, some return for shopping online is always a bonus!
TopCashback is a legitimate website and while some delays existed, this is the same for every cashback site out there.Temu seems to have more issues than other cashbacks but I don't think this is a fault of TopCashback. I had some delays getting my money but reaching out to the store representative from Ozbargain resolved the issue within 48 hours.
Had an issue with a rejected cashback which took a while to investigate, which TA (our trusty TCB rep) took care of with timely follow ups. The communications provided assurance and am pleased with the overall outcome in spite of a reduced amount which was kindly offered by TA as there was no response from the merchant. Kudos and thanks again!
Out of twelve potential cashbacks since the start of this year:- Nine were successful.- One click to Amaysim was recorded but the subsequent purchase not recorded.- One click to Econnex was recorded but payout declined many months later after going through TopCashbacks claim process. It was falsely stated that a voucher or rebate code was used. - One payout from Tangerine was declined for unknown reason. No burdensome claim process was started in this case. It just seems not worth the time investment.In all the offered service is cumbersome and buggy and dispute resolution solely depending on the goodwill of TopCasback.
TopCashback has some of the better cashback rates around but be mindful that some transactions take a while to track / do not get tracked at all.With that said, the Customer Support Team is responsive and always ready to help; the couple of claims that I raised recently were actioned swiftly and within estimated timeframe.
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Over 22 million people worldwide are already saving with TopCashback. That is why we have set ourselves the goal of bringing you the best cashback rates in Australia so that you can save money when shopping online.
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