triodos.co.uk

4.6
4.6 Based on 101 reviews

Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change....

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Average Rating

4.6

/
5

101 Reviews

5 Star
86%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
9%

Filtered Reviews

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Review Time

web warp
Answering queries quickly and providing…

Answering queries quickly and providing what was asked for. Also, lack of AI assisted IM (as far as I know...)

5
Date of experience: Jan 13, 2026
Beth
Professional

Professional, quick, efficient, helpful

5
Date of experience: Jan 12, 2026
John
What's so great about Triodos

Triodos, unlike most other banks, certainly all those I know of that are online-only banks, has adequate staffing levels to be able to more fully address customer needs and enquiries, and where a member of staff does not have an answer, they will do the research and get back in touch with an answer. In general Triodos provides a better level of service and is patient, attentive, careful, polite, informative, reliable and provides good quality customer service.

5
Date of experience: Jan 02, 2026
Clare
Fast resolution via live chat

The live chat function was incredibly quick and the agent (Kirsty) was professional and efficient and friendly. 100% recommend

5
Date of experience: Jan 02, 2026
Anonymous
Great bank

I've had a good experience so far with Triodos. Reliable and ethical.

5
Date of experience: Dec 31, 2025
Robert Brown
Used the chat service today

Used the chat service today. Quick and helpful reply solved my query without having to call. All accessed through banking app. Great service!

5
Date of experience: Dec 31, 2025
Sarah
Quick helpful responses

Quick responses to form submission and queries via the internet bank chat function. Plus it is good to know that any money that I save with Triodos is being used for things that I believe in :-)

5
Date of experience: Dec 30, 2025
Phil Sellars
Online chat response answered my…

Online chat response answered my question perfectly and allowed me to correctly undertake the transaction that I was seeking.

4
Date of experience: Dec 30, 2025
Taff
I've always had a really good response…

I've always had a really good response from Triodos customer service and they've always resolved the issue that I've raised with relative ease.

5
Date of experience: Dec 19, 2025
Emma
Very fast and helpful response on…

Very fast and helpful response on online chat.

5
Date of experience: Dec 19, 2025

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Business Details

  • Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.

  • call 03303550355
  • language https://triodos.co.uk

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