Review Time
I’ve had very good service, good communication and clear and helpful customer service when ever I’ve needed it. The banking app works really well as does the online banking service. Their security is second to none which gives me peace of mind. This is all backed up with the knowledge that it is an ethical company run by people who obviously really care about the most important issues of our time. “Triodos Bank’s mission is to help create a society that protects and promotes quality of life and human dignity for all. Since 1980, our sustainable financial products have enabled individuals and organisations to use their money in ways that benefit people and the environment.”
Very poor experience. I forgot my password and instead of being able to re-set it online I had to wait a week for them to send me a temporary password through the post. In this day and age, that's quite ridiculous. I then went to close my account and they asked for a lot of information in online chat about account number (I only have the one account) and nominated account (which they already had on file). Took over 5 minutes to reply each time I gave them the unnecessary information again. Quite frustrating. Wont use Triodos again.
Absolutely rubbish bank wish I never signed up the customer service is non existent and they expect £3 a month plus I transferd money over takes up to 2 hours and 23 hours later it arrived plus they are not ethical they love wasting paper unlike other online only banks
I have been with Triodos for over 8 years, and they are really good. While their ethics are excellent, in the old days they could be a little slow to do transactions, and their website was a bit fiddly. But in the last 5 years they have got better and better. Now transfers are quick, the website and app are easy to use, and they even support ApplePay! Super happy with Triodos and have no plans to switch.
Triodos are very poor at communicating with their customers. They caused a multiple BACS payment file to fail twice, and have not updated authorisation limits like they confirmed on the chat they had. I have to spend a lot of time communicating with them only to find it is not resolved. This happened during April to June and is still on-going.
I’ve been with Triodos for a while now, and I love it. Banking here might be the easiest and most impactful way to help the planet. While other banks chase profits, Triodos actually cares about people—and when your money is your vote, that matters. Switching was one of the best decisions I’ve made.
I want my money well managed by people who care about the big picture, and Triodos meet this need better than anyone. It's hard to avoid damaging people and planet through normal investment/savings, much much easier to do no harm if you choose a bank that actively supports life affirming projects.
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Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.
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