Review Time
I live in the US and my aunt passed away in the UK. Some of her money was in Triodos accounts. Unlike High Street banks, Triodos has been extremely helpful and forthcoming with information and action needed for the estate. They immediately not only paid inheritance tax via the direct payment scheme, they made me aware that additional funds were available that could be used because interest had accrued. They were also very helpful when trying to figure out what to do about an account that could not be transferred to someone outside the EU. All in all if you think your family might have to deal with your bereavement, Triodos is far better than other banks I've had to deal with during this trying time.
I had a complex, high‑value SWIFT payment issue that could have been a nightmare. Triodos' customer‑support team handled it swiftly via the in‑app chat, explaining the problem clearly, helping me report the error, recall the funds, and complete the transfer successfully. Their calm, patient assistance turned a stressful situation into a smooth resolution.I’m also delighted that my money is invested in socially beneficial projects and that Triodos operates with far fewer predatory practices than many other banks. Highly recommended!
THIS BANK IS ABSOLUTELY GARBAGETHEY BLOCKED MY ACCOUNT AFTER I RECEIVED UNIVERSAL CREDIT. NOW AFTER 1 month and A half STILL WONT GIVE ME MY MONEY.I HOPE THE WORST FOR THIS BANK.I HOPE THEY GET ROBBED THE SAME WAY THERE ROBBING MERIGHT BEFORE CHRISTMAS THEY WANT TO PLAY GAMES WITH ME!SOON AFTER IM TIRED OF WAITING ILL TURN UP AT YOUR BRISTOL BRANCH AND I PROMISE I WONT LEAVE TILL I RECEIVE MY MONEY
I've been with Triodos for the last two years. I opened my account due to the company's strong ethical credentials, and I like their transparency and regular communications to their customers about the ethical steps they are taking. Good customer service and app. Overall, very impressed
I have been using Triodos for several years now and am completely dissatisfied with it.Payments take too long to go through. Sometimes it takes several hours to show if someone has transferred money, which is too slow for a modern bank. This is awfulif you are trying to pay for a product privately and the recipient can’t see any payment.If you do not use your account for approximately 90 days, they threaten to close it, despite paying them to simply have the account.Their ISA interest rates seem to get worse every year, and their terms and conditions just keep making things worse for customers.In terms of customer service, they seem indifferent and there is a complete lack of care for customers.I signed up to be green, and do my bit for the planet, but I’ve found it difficult to use the current account due to how slow transactions are, and the services simply aren’t as good now.A bank with green investments is a wonderful idea, but Triodos need to improve their banking and the way they treat customers, if they want to change the planet.
We've been customers for 15+ years, and of late everyday banking has become unbearable. Forms, forms and more forms just to conduct normal tasks. Phone payments have now been cancelled and despite notifying them of our wish to remove account limits 2 months in advance, that was not implemented (because another form hasn't been completed!) preventing us from making important business payments by a deadline. There is no personal touch, in fact staff have been outright rude as well as being unhelpful. Triodos need to refocus their priorities. Avoid!
The world is an increasingly complicated place. Trying to be an ethical consumer is tough when lots of companies greenwash their credentials.I had been wanting to change my bank for a few years now. Despite being with one of the major financial institutions in the UK I was becoming more and more uneasy on how my money was being invested.After extensive research I decided to switch to Triodos (it was easy to set up an account) and haven't looked back. Customers receive regular updates on the ethical projects the bank supports. No more worrying about whether my hard-earned money is used to fund wars or fossil fuels.Unlike some other banks there is a £3 charge per month to be an account holder. It might seem anathema to directly give a bank £3 but the rewards so outweigh this fee which is under what you would pay to get a hot drink in a cafe. For £3 you will be choosing a bank with an ethos of doing the least amount of harm to our planet.
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