Review Time
In a world where we are often uncertain what our money is being used for, Triodos keeps me informed about the projects it supports. The staff have always been most helpful when I have questions about my accounts and I know that my money is safe.
I moved from a High Street bank to Triodos because i wanted to be with a more ethical bank. The move was simple and efficient, the app is easy to use and navigate and so far no real issues with the service. However, a couple of things: 1. Unlike other banking apps, there's no way to view upcoming direct debits on my current account (only standing orders). I used to find this really useful with my previous bank when budgeting and tracking payments through the month.2. This weekend (I'm writing this on Sunday)there was a warning that due to 'essential maintenance' payments would be delayed. I think it said until 2.30pm yesterday. But the message is no longer there, and I have 6 payment that should have gone out but are still just showing as 'reservation'. (One of those was a birthday gift for a friend yesterday). And there's no one at Triodos I can contact at weekends...
Excellent customer service, which actually felt like talking to a person. No script - just an actual conversation about the problem I was experiencing in accessing the app on my phone after a factory restore, and what could be done to help. Patient, helpful, professional and friendly. Would definitely recommend.
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Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.
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