triodos.co.uk

4.6
4.6 Based on 101 reviews

Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change....

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Average Rating

4.6

/
5

101 Reviews

5 Star
86%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
9%

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Review Time

Wesley Cooper
Communication is dismissive

Communication is dismissive. I would not recommend they are unfriendly and arrogant.

1
Date of experience: Jan 18, 2025
Madelaine
Ethical without risking your money

I wanted to have a more ethical bank with less of a carbon footprint, but without risking my money. Triodos ticked those boxes. They are very transparent about where they invest, the card you receive turned out to be a conversation starter and they have now expanded to have some good bonds/ ISA/ saving accounts interest rates. I have also always managed to get through to them easily when i had a problem, and they are very good at trying to solve a problem. Before going with them, i read some reviews that people's card got declined for online paymentsm but i haven't had that happen. Honestly, for a smaller bank, im impressed and happy and it's been 3 or 4 years.

5
Date of experience: Jan 15, 2025
Wells Brown
Very timely and helpful response

Very timely and helpful response to on line query. Website easy to use. Trusted bank.

5
Date of experience: Jan 13, 2025
Fred
Opposite of a modern bank

Awful processes - the opposite of a modern online bank. To make a transfer you have to download, print, sign and post a form. How is that defensible in 2025?! Shame - great ethical and social impact bank, but it lets itself down by being entirely un-customer-centric

1
Date of experience: Jan 10, 2025
Sylvia Cook
A great bank that’s ethical and has…

A great bank that’s ethical and has brilliant customer care. When I first joined there was a problem that was causing delay in payment. I contacted the Triodos team and they had it resolved really quickly. Highly recommend them.

5
Date of experience: Jan 07, 2025
Marigold Johnson
Triodos are doing great things!

The app works really well and is intuitive to use. But most importantly it feels like our banking is making a positive impact on the world.

5
Date of experience: Jan 07, 2025
Charis A.
Excellent response

Very prompt response to my query and good explanation. Thank you

5
Date of experience: Jan 07, 2025
Alicia Johnson
Now do all my day to day banking here

Initially just had an ISA savings, but have now changed all of my day-to-day banking to Triodos. Their app is super easy to use and I know my money is not aiding polluters and weapons manufacturers!

5
Date of experience: Jan 06, 2025
Deb Cook
Smooth switch over from previous bank

I made the switch from another bank, for ethical reasons, and it’s all gone very smoothly so far. I don’t want to jinx it, but no problems whatsoever. And lots to like about Triodos. I really like the way the debit card is designed and paperless experience. The mobile app does what is required, with minimal fuss and easy on the eyes.

5
Date of experience: Jan 03, 2025
Percival Sanders
Great customer service

Ask a question and get an immediate, helpful and confidential answer. What more can you ask for?

5
Date of experience: Dec 31, 2024

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Business Details

  • Banking for people and the planet. Triodos is the world’s leading sustainable bank, making money work for positive social, environmental and cultural change.

  • call 03303550355
  • language https://triodos.co.uk

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