Review Time
It seems all they do is direct you to a so-called budget site, where they collect your contact information (likely for resale). Then they inform you that the room is no longer available and offer you the option to pay the full price anyway. I've attempted to use this service four times and have consistently received the same disappointing outcome. I won’t be attempting a fifth time!
I will not book with this service again. After making my reservation and paying for two hotel rooms, I received no confirmation. Upon arrival at the hotel, both rooms were booked but only one was paid for, forcing me to use my credit card for the other.
What a disaster! I booked a 4-day all-inclusive stay for New Year’s in Antalya and paid in full. I started receiving requests for payment from the hotel, which turned out to be a scam. After much stress, I learned there was no booking, even after my payment. Now, they expect me to pay more for a gala? This is completely unacceptable.
I booked a 4-day all-inclusive stay for New Year’s in Antalya, paying in full. Afterward, I received payment requests from the hotel, which I thought were scams. A friend confirmed no booking existed, despite my payment. After much stress and emails, I was asked for additional fees for a gala. This is entirely unacceptable.
I intended to take my wife to London but accidentally booked the wrong date. Customer service promised to help but wanted an extra fee to change it. I paid, expecting confirmation, but they charged me without changing the date. Now, I've spent more on a room I can't use, and no one responds to my emails. Be cautious and book directly with hotels.
The booking process was fine, but I was promised a hotel confirmation five days before arrival, which never came. Despite following up, the confirmation arrived on the day of arrival, forcing me to book elsewhere. This will be my last time using this service.
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trivago is a leading global hotel search platform focused on reshaping the way travelers search for and compare hotels and alternative accommodations. Incorporated in 2005 in Düsseldorf, Germany, the platform allows travelers to make informed decisions by personalizing their hotel search and providing them access to a deep supply of hotel information and prices. trivago enables its advertisers to grow their businesses by providing access to a broad audience of travelers via its websites and apps. As of March 31, 2018, trivago has established 55 localized platforms connected to over two million hotels and alternative accommodations, in over 190 countries.See more
