Review Time
Trustly is a scam. I tried to set up an online payment method for a recurring bill from a merchant, using my bank account, and Trustly interfered with/intercepted the online process. The merchant told me they don't know who Trustly is and they do not do business with Trustly and they did not route my online transaction to Trustly. My bank said they don't know who Trustly is.Trustly requiredthat I provide not only my bank routing number and account number in order to make online payments, but also my bank login information, my permission that they access my bank statements and my bank balance, and more. I searched out online information about Trustly and I think they are anything but trustworthy. It appears that they have tried very hard to saturate/overwhelm the internet with positive stories about themselves. If you search long enough, however, you can find some real reviews showing how customers feel about their experiences with the company.
If I could give it nothing I would. What a crap service. Taken my money, nearly £2000 and cancelled the payment. Money's gone from my account though. No payment reference, no confirmation. Air lines use these fraudulent companies to save a few pennies. No response from either TRUSTLY or Air France. Should be called UNTRUSTLY. Absolute abhorrent service. Where's MY MONEY?????
Trustly transferred a large amount from my account which is not received by the merchant nor reimbursed. The contact center has not replied to any of my questions ever since Monday December 1st. This is not the behavior of a professional organisation. My preference would be to have contact to find a solution that will reimburse my payment asap.
Very safe indeed,Tried 4 times to withdraw a massive 7,20€ from Rabble and this required authentication from S-Pankki in Finland where the account where said 7,2€ were supposed to go. All went swimmingly after the first one and then could choose the account where said 7,2€ were supposed to go. After this came a second stage to verify my personality again through the exact same step, execept now a very informative error message appeared after doing the same identification process as in the previous step ; "Please try again later". I tried a second time, then removed all cookies and tried a third time, and as a final resort before giving up I restarted the phone and tried a fourth time. End result is that I still do not have the massive 7,2€ that I was trying to withdraw. Maybe you should hire someone who actually knows software,
2 payments, money withdrawn from bank, but payment failed to reach merchant;I made two payments through Trustly 8 and 4 business days ago The money was withdrawn from my bank account, but the company I was paying, never received the funds.I contacted my bank — they confirmed that for absolute sure the payment was completed from their side, but since I used Trustly, they told me to contact Trustly directly. I’ve reached out to Trustly, but so far I haven’t received a clear answer or refund. Neither my bank, nor the receiver has the money, so it must be with trustly for 8 business days and pending.How can a company withdraw money, fail to deliver the payment, and then for 8 business days and ongoing, take no responsibility or action? This is unacceptable. I expected much better from a licensed payment provider. I can’t recommend using Trustly at all.Edit: I got reference numbers from trustly, but my merchant doesn´t find anything and states that he has got no payment. So now trustly says my money has to be with merchant, merchant says its with trustly. It seems nobody in Trustly is able to phone/write whatever with their b2b partners to clear the matter. So either their reference numbers are invented, or the merchant is a complete fraud. The merchant had no problems with other payment systems though...I am in the middle, lost 1.000€ that dissappeared in the air between the two...Edit II: I got my money back and deposited after 2 weeks of fight, e-mails, and wasted time.I will upgrade to three stars, but personally I will never use this service again because all those problems should not really appear in the first place...
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Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more
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