trustly.com

2.8
2.8 Based on 201 reviews

Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment i...

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Average Rating

2.8

/
5

201 Reviews

5 Star
37%
4 Star
6%
3 Star
3%
2 Star
8%
1 Star
46%

Filtered Reviews

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Review Time

Lucky
I was suprised by the service! Great job.

It was very easy to get my money back and trustly did it very fast. Thank you very much and special thanks to Anna.

5
Date of experience: Aug 09, 2025
Bo Giss
I dont know if its Wise or Trustly

I don't know if its Wise or Trustly , who is to blame? But in Wise it says that the money will transfer in 5-10 minutes. And the money is taken directly from my bank, but doesn't show up for many hours in Wise. OK, if that is the condition to use Trustly, then it should be said so in Wise, before you transfer.

1
Date of experience: Aug 07, 2025
Jyri
Good contacting

Good contacting, fast reply.

5
Date of experience: Aug 06, 2025
Sindri Snær Einarsson
Quick customer service when asking for…

Quick customer service when asking for confirmation of payment.

5
Date of experience: Aug 06, 2025
christiane
my case 01974286 is not hjälpt .now 18…

my case 01974286 is not hjälpt .now 18 days. betalning my heritage komplett abonnemang 3649kr via trustly.i have send pdf many time which is 3 dokument in one .kontobevis + överföring 3649kr via internet + detaljer av transaction trustly group ab 3649kr

1
Date of experience: Aug 06, 2025
customer
Money was not paid to Alibaba

1
Date of experience: Aug 06, 2025
Ailyn Aranzanso
Remember to be honest

5
Date of experience: Aug 05, 2025
Yvonne Sponhauer
Trustly helped me in my case against…

Trustly helped me in my case against bonprix. With Trustly I could actually prove that I payed what I ordered!!! I didnt geht my money back yet, but my case moves a big step forward. Thanks for that!

5
Date of experience: Aug 05, 2025
Lisa Wilton
I wish I could give zero stars

I wish I could give zero stars. I paid a good chunk of money for long haul flights with KLM through Trustly. I have no flights because KLM haven't received the payment. I have provided the FPID number and the reference number on the proof of payment document but nobody replies. KLM customer service tell me to check with my bank - my bank confirms the payment has gone through - 2 days ago! Trustly website payment tracker just buffers forever and their customer service have not replied. Where is the live chat they claim to have on their website? No phone number either so impossible to speak to a person. What an ironic company name they have chosen. UnTrustly is more accurate. NEVER make payments with Trustly.

1
Date of experience: Aug 05, 2025
Helga Søgård
My bank and trustly only accept small…

My bank and trustly only accept small amount

3
Date of experience: Aug 03, 2025

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Business Details

  • Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more

  • email https://www.trustly.com/support
  • language https://www.trustly.com/support

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