trustly.com

2.8
2.8 Based on 201 reviews

Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment i...

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Average Rating

2.8

/
5

201 Reviews

5 Star
37%
4 Star
6%
3 Star
3%
2 Star
8%
1 Star
46%

Filtered Reviews

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Review Time

Lisa
They was fast and very helpful!

They were very helpful and kind.

5
Date of experience: Sep 17, 2025
Uv Tuahis
Withdraw accepted by provider at…

Withdraw accepted by provider at wednesday. Normally in my bank account within one hour, now nothing. That is okay but you promise answer within 24 hours/7 days a week and i emailed at wednesday and also friday with the Following ID number which provider gave me to you track my withdraw. I really wish for an answer that where is my funds going, thanks!Edit: 1 hour after posting this, customer support answered my email. I will update how its going/resolving and change my rating of course by that.Edit: Money just arrived. I think the fault was on my banks bc bank statement shows payment day last wednesday.

4
Date of experience: Sep 17, 2025
Vilija
Urgent solution to the problem

Until now, I haven't understood why the money I paid from my Revolut card didn't go to my Finnair account (I entered my card details when paying), but went to my Trustly account, but I contacted them and everything was sorted out immediately.

5
Date of experience: Sep 16, 2025
Mr Uffot
Mistakes are meant to be made so lessons can be learnt

Responsibility for errors were admitted to as they realised payment was made by me. Only error being my using same reference twice. Was made to understand it's a reference per transaction. Error noted, admitted and corrected. Case closed.

5
Date of experience: Sep 16, 2025
Abdul
Support und Stabilität

Very bad Service and I am not using it again

1
Date of experience: Sep 16, 2025
edvinas stebulaitis
I had a terrible experience with…

I had a terrible experience with Trustly. I made a payment through their system and the money was deducted from my bank account, but the seller never received it. This has left my order stuck in limbo.What makes things worse is their complete lack of customer service. There is no phone number to call, and I have been waiting for over two days without any reply to my emails. For a financial service that handles people’s money, this level of support is unacceptable.Trustly needs to improve both the reliability of their payment system and the speed of their customer support. Right now, I cannot recommend using Trustly for any important transactions.

1
Date of experience: Sep 12, 2025
Daryl Current
Tried for 2 months to verify my banking…

Tried for 2 months to verify my banking details. They kept telling me there was a connection error but never once contacted my bank.

1
Date of experience: Sep 09, 2025
Chris
Payment trouble

When i tried paying, trustly never accepted the payment even though my bank did. What i enden with instead was to just pay it normaly through account number and KID. You guys should really work on making sure that your apps and processes actually functions...

1
Date of experience: Aug 31, 2025
Support doesn't even read your requests

Had an issue with unauthorized payments. Got a copy/paste reply, the support person didn't even bother to read the info I provided, asking for details I had provided multiple times

1
Date of experience: Aug 31, 2025
Saima
Excellent customer service

Excellent customer service

5
Date of experience: Aug 31, 2025

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Business Details

  • Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more

  • email https://www.trustly.com/support
  • language https://www.trustly.com/support

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