trustly.com

2.8
2.8 Based on 201 reviews

Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment i...

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Average Rating

2.8

/
5

201 Reviews

5 Star
37%
4 Star
6%
3 Star
3%
2 Star
8%
1 Star
46%

Filtered Reviews

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Review Time

Svea
Communication

It's impossible to talk to a person. Written communication is slow, in this case too slow to make Trustly staff understand the problem. May til August is a long time, especially when the problem isn't even discovered. I got no help. It makes me sad and frustrated.

1
Date of experience: Aug 29, 2025
Ritva
The case is not done

The case is not done, i have not seen my money...

2
Date of experience: Aug 28, 2025
asiakas
No help any at all

1
Date of experience: Aug 25, 2025
sindisiwe
Very polite

Very polite, knowledgeable personnel. They were very patient with me and guided me through the right channels to the right course/route to my problem. I was channeled from department to department and equally assisted as if I was a new case. I thank all the staff that were involved in clearing my problem so much and appreciate them so much.

5
Date of experience: Aug 25, 2025
Beyan Abdujalil Sadik
You denied me my money of kr 6000 and…

You denied me my money of kr 6000 and refused to accept my opinion so I am sorry for you

1
Date of experience: Aug 23, 2025
Petri M
Lost money

I paid for plane tickets with Trustly, they charged me for them and their redirection back to the online store did not work. Which means I lost all that money.

1
Date of experience: Aug 23, 2025
Ronny B. Johansen
The money was promised to be…

The money was promised to be immediately transferred, but took 3 days

2
Date of experience: Aug 23, 2025
Alfred Eyram Kwame DOLLAR Fiaw
The quick response and fast return of…

The quick response and fast return of my money back

5
Date of experience: Aug 23, 2025
Gurra
Doesn’t really help with the issue

Doesn’t really help with the issue

1
Date of experience: Aug 23, 2025
Jayanthi
My query not answered

My query not answered

1
Date of experience: Aug 23, 2025

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Business Details

  • Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more

  • email https://www.trustly.com/support
  • language https://www.trustly.com/support

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