Review Time
I would rate this service with zero stars if it were possible. My experience was terrible, and I agree with others that their website and information are, at best, unreliable and, at worst, deceptive. DO NOT WASTE YOUR MONEY. The light fitting I ordered was poorly made and arrived over a month late, and it was the wrong item. I sent numerous emails requesting a replacement, then a refund, but all I got back were endless automated responses asking for more information or offering me better deals that required additional payment, with no replacement or refund in sight. They refused to provide a prepaid return label and insisted I pay for the return myself. Ultimately, I had to file a complaint with the payment service I used, which thankfully resulted in a full refund.
Completely unacceptable. Ordered 'Warm White' lights but received 'Cold White' instead. The packaging indicated 6500K. I requested a return/refund, but they demanded more evidence, even though an electrician was needed for installation. The lights were confirmed to be Cold White upon activation. Photos weren't sufficient proof, and they then insisted on a video to further validate the issue. This is absurd with zero accountability. Initially, I thought it was a personal issue, but after seeing other reviews, it's clear this is a scam.
Terrible! I wish I had read reviews before ordering from this company. Delivery was promised in 10 working days but took over a month, likely because they were drop-shipped from another country, despite claiming to be locally based. The items were not as depicted on the website, and the quality was appalling. They arrived creased and damaged, poorly packaged. We are trying to return them and will report to consumer protection. We feel scammed.
The order finally arrived, but due to the extremely poor quality, the items were damaged. I requested a refund, but they insisted on a replacement. Half of the replacement order arrived weeks later and was also damaged. They still refuse to accept a refund or cancellation for the rest of the order. Nearly 3 months later, the remaining replacement is still missing, no refund has been issued, and no return instructions have been provided. I've disputed the charge with my bank. The only reason I gave 2 stars is that customer service has been responsive, albeit unhelpful.
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