Review Time
I opened a Twilio account and had filled in all of my details, I was on the trial account and decided to put £20 onto the account, when the page refreshed I was instantly met by a page that my "account has been suspended to suspicious activity, please contact our fraud team". The "fraud team" has contacted me once with outreach asking questions, I have since filled the questions in but the responses seem to be unbelievably slow.It's been 6+ hours since I was suspended and not a word from the "Fraud Team" via email.I will definitely be switching to a competitor at this rate...
I heard the interview of Twilio's founder, Jeff Lawson, on the "How I Built This" podcast last month. That Mr. Lawson had built Twilio for small businesses to compete against larger companies inspired me to pitch Twilio to our team. After applying for a new account, our account was deactivated without an explanation despite my repeated requests for contact. I can only infer from the lack of explanation that Twilio no longer has an interest in supporting small business startups and is more interested in larger corporate profits. This is a shame but understandable. As a business grow, they often forget how they got there in the first place.There will be other competitors in this field and I will be using them instead of Twilio.
Account banned for no reason. I tried to make an AI Whatsapp Bot, i saw a tutorial, spent one day configuring everything... I paid them 20$ and after 3 hours, my account was banned and I should explain them why I'm using their services... Really?! You advertise your services, I pay you and then, I should explain why i deserve your services? I contacted my bank to cancel the payment, waiting for the rest...
I want a long-term phone number for Twitter verification so as to avoid sim swap attacks.Twilio claimed that their phone number could be used to receive SMS (they would charge me a few cents), so I tried it. In fact, their system filtered out the SMS I wanted to receive and refused to help me solve the problem (assuming that I will violate their "Acceptable Use Policy" (AUP)).Therefore, I requested a full refund and wanted them to delete my account from their database. They only replied to the latter issue that I could delete my account on their platform but avoided answering the former (refund) issue.I have created a full refund ticket to Paypal. Avoid this company if you are not big enough to make them handle your requests.
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