Review Time
Account closed for no reason.March 2022 I opened the account to be able to use the SMS reception service and verify an account and not give my phone number (for privacy reasons), at the first credit card deposit they asked me why I wanted to use their service and if I were a company, I replied that I was a private individual and the reason for registering.They approved my deposit and activated the service, great right?The service works badly, 5 out of 6 sms don't arrive but it was okay it was an occasional use.2 days ago I received an email from them with the closure of the account, they tell me that they do not offer services to individuals and without other reasons, I no longer have access to the account.I asked to reactivate my account for 24 hours so that I can access my account created with the twilio number and replace the number, otherwise I lose access to the account, they replied no.Lost account, lost money.BAD EXPERIENCE.
Twilio is shutting down a better service that they acquired called ZipWhip. The catch is they will still hit you for an early cancellation fee even though they are the ones canceling the service. Requiring advance notice to cancel a product that you are being forced to cancel is unethical.
Absolutely terrible. They don't have customer service. This is not hyperbolic. They actually don't implement this in their business model. You can submit a ticket and they might look it over but more than likely they will close the ticket out without contacting you at all. I will be looking to use a different provider.
Recently migrated to the Twilio interconnect platform to escape chronic outages and poor service from another provider. We are currently receiving the highest call completion rates we have seen in a long time and after working in the telecommunications industry for the past decade, I have not yet experienced a faster turn up process and ease of setup than I did establishing circuits and transport to the Twilio Interconnect platform.We found the Twilio engineering team to be very responsive and knowledgeable with their own platform and experience with on-boarding clients similar to us and the services we offer. We also discovered Twilio's billing team to be responsive with inquiries and learning about the billing process.The Insights dashboard is extremely helpful compared to our former ITSP when trouble shooting call completion and utilizing SIP URI calling. The logging is clear, concise and demonstrates what the exact error was.I highly recommend Twilio to others that only get one chance to send or receive vital calls.
Be careful with this company! We had an account and used it for SMS otp. We activated the automatically payment by card. Then, someone used our api and twilio informed us immediately via email, after that we had a charging of 3600 euros from our credit card, and they didnt stopped anything!!! after that we tried to claim this and we had to write 20 emails with the support, sometimes they wrote they will do a refund, sometimes they wrote they will not.. right now we are waiting more than one month. BE CAREFUL !!!
Same experience as many here. Can not be used for businessto be honest. They would suspend your account with no detail or reasons and make you wait 2 to 3 weeks before you really understand what is going on. We use sms to identify our customer. So for 2 weeks you can not on-board any customer
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We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems. As your app's usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans.
