Review Time
Account got suspended right after paying the initial set up, and charged again several odd charges when I asked them to unsuspend it. When email support, their response was "let me transfer you to customer support so you can understand the charges." I think they are running a giant scam operation that serves some customers well, and on the other hand scam many other customers. Just contacted Amex to handle the refunds.
I am a developer and over many years I have worked with many companies of this type. And in my life I have never had such a bad experience with a company. The service did not work, I opened incidents to help me solve the problem and I did not receive a response or it took me 3 days to respond or they closed the incident without answering. I am requesting my money back for 3 months and I have not been able to get the money paid out.
Awkward CompanyI was asked by my IT provider to create an account with Twilio so they can integrate it into my epos system for marketing purposes. I created the account ok however, this was easiest part. Then I had none stop email from their compliance team asking different things each time so after about 20 ema8ls and wanting different thing each time I had enough of the whole system and ask them to close my account before even opening it properly. They make it impossible for businesses to use their product I am sure this company will go under very soon.Don’t wast your time with them and look elsewhere for a new provider.
Avoid Twilio's SendGrid if you are a small-to-medium business by email volume. We've been a paying customer for over 5 years with perfect score, but today was a major disappointment.We've noticed an unexpectedly high bounce rate of 64% on a recent email campaign (with usual being 0-3%). Quick check of logs showed that SendGrid's IP that was assigned to us was put on a blocklist by SpamHaus, rendering more than half of our deliveries useless.Quick check on SpamHaus showed that since 3rd of Sept many spam & phishing attacks originated from another SendGrid client that was assigned same IP. Not sure for how long we've been sharing it and how much business we've lost as a result, but should be a quick fix I thought.I reached out to SendGrid asking to be moved to a different IP. Within a few hours I finally get a response admitting that it is indeed a common problem atSendGrid, but despite being a paying customer I cannot be moved to a different IP address. My two only options would be:1) Wait it out until we are automatically rotated to a different IP address (days? weeks? months?).2) Pay up for a Pro account with a dedicated IP address.So Sendgrid knows they have an IP that's causing major disruption to their paying clients as a result of poor vetting & monitoring process, but instead tells you to wait it out or pay up.
I contacted technical support over two weeks ago and my problem has not been resolved or even addressed. They said the would set up a call but didn't and would not give me a phone number to call them. I was working with my software company and asked the Tech support rep to get on a conference call and he said yes but never set it up or gave us his number. This is unacceptable service especially since this is the first time we are using the service and it doesn't work. You really need to train people to support your product.
I have been trying to figure out the pricing of their service for over a month now. After a productive call with one of their sales manager, I never heard back from them. Neither did I receive the promised price sheet. My follow-up emails and calls have not been answered anymore. Whenever the general service line is picking up, each service agent gives you different information that you cannot rely on.
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