Review Time
Support response times are horrible. They've disabled my account temporarily because of a breach, but after investigating we found no signs of our account being compromised. We rely on Twilio for signups on our website. Now we've had to shut down signups for 12 hours, waiting kindly for them to reenable our account. We're losing money on sales because of this.
In the amid of all bad reviews I see here. I am going to describe my experience as a Developer working with their services (API). Their support for developers is professional. Twilio APIs and documentation are some of the best in the industry. They have several SDKs and are maintained regularly which makes creating applications and integration with Twilio much easier. Big SHOUT out to the engineering team!
Sorry, for 1 star rating since i couldn't find 'Zero' .The company that doesn't know the meaning of integrity, ethics. DON'T ever enable AUTO-TopUp/Recharge of your credit if you are a small company. You will be made bankrupt by these cheats. They will allow premium SMS by 3rd party and will blame you that you don't keep the token/codes safe. with mins you will loose 1000's of dollars. And they will not accept any of your legitimate explanations and just wast of their hands. The frequency of this happenings suggest that Twilio security is not robust ot some deliberate act unknown persons (Unknown can be anyone , can be hackers or some one have access to the tokens or internal know how)....Not safe to use Twilio if you don't have enough muscle power.Don't know why small and medium players are targeted? They are good at finding easy targets.We had been ripped of by 1000's of dollars and the company is blaming our security, but our security standards are government grade and only very limited have access to the codes and that too with 2FA. 100% there is a leak from Twilio side which they ae passing to others since the other part does not have the muscle/financial power to fight with these morons in court. We use other service providers apart from Twilio and have the token/code in the same private repository/servers and they were not breached as Twilio, which suggests the leak is from Twilio side or Twilio messaging environment does not have adequate safeguards for the customers. There are so many ways to earn decent money, extortion is not the right way to earn money.
PLEASE READ: I have used Twilio to send OTP's (One time passwords) messages to an app. Well it turns out this can be misused and fraudsters can simply type in any premium number and well guess what you are charged. VERY IMPORTANT: Even though your account with Twilio should stop when you balance hits £0, this is not the case and any queued SMS will still go through and Twilio will charge you. What ever you do, DO NOT set-up auto billing otherwise you may wake up to £1000's been taken by Twilio if you have been hit. Seriously this is not highlighted when you signup and take it from me simply stay away. Finger crossed this review will stop others falling into the same trap.
account suspended well at least they were able to get 10 dollars out of me.now in all due respect why do I need to provide any reason to do business with you? are Instagram and Facebook is going around asking people why they are opening accounts?anywho I won't recommend this service to anybodey.
If I could give this company zero stars I would, this company is a scam, once you upgrade or add a payment method, they suspend your account for "suspicious activity", what suspicious activity???? I paid from my bank card you dumb morons, this is utterly dog balls, do not purchase, they will literally email you 100 emails to give them answers about their stupid questions on why you want to or intend to use their product. Also, if you don't answer their emails they threaten to suspend you, as well as their system is very confusing.
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