Review Time
I needed to create a form for my class, and when I saw typeforms layout I thought it would be a good platform for easy creation of polls. While the design was great, if your on a free plan the max responses you can get is 10. CRAZY. And MINIMUM to get 100 per month is 35? CRAZY X2.
Typeform was a major letdown for me. While the design looks good, the pricing is just way too high for the value you actually get. Basic features are locked behind expensive plans, and it feels like you're constantly being upsold for things that should be standard.I decided to move over to Formly.so, and it's been a game changer. It offers everything I need at a much more reasonable price without sacrificing quality or functionality.
Company does not seem to exist, at least not when it comes to termination or support. Not legal. No address, no imprint, no e-mail, the support e-mail addresses that are stored in the confirmation and with Paypal do not exist. No confirmation of the termination and payment requests continue to be sent. No invoice was issued for the payment, which was debited again via Paypal, although there is no longer an account due to termination. Website very opaque and no product and price descriptions.
Actual bad customer support. I reached out in regards to canceling a subscription and not one person was able to understand why I needed to cancel and wouldn’t cancel it. I had to cancel my debit card and get a whole new card just because they wouldn’t cancel my subscription!
Typeform is, without a doubt, one of the worst companies I’ve ever dealt with. Their platform is clunky, overpriced, and offers nothing you can’t find better (and cheaper) elsewhere. What’s worse is their absolutely abysmal customer service. I’ve been going back and forth with them for weeks trying to get a refund for a plan I never agreed to renew, and they’ve done nothing but give me the runaround.They refuse to take accountability, ignore simple requests, and make it as difficult as possible to resolve any issue. It’s like they’ve mastered the art of frustrating customers into giving up. A company this unprofessional doesn’t deserve your time, money, or patience.Do yourself a favor—stay far away from Typeform. There are far better alternatives out there that won’t charge you unfairly and then treat you like garbage when you ask for help.
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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.See more
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