Review Time
I feel very angry and completely conned. I created a survey, sent it to all of my followers, and was then forced to upgrade and pay because the survey hit a 10 response limit. There was no warning of this when I created the survey. This is an extortionate way to run your business. Very Very Very disappointed in you!
Great looking forms, when they work. I've had forms deleting questions and then responses for no reason. Complete inability to login sometimes, meaning I can't add, change, or even view my response data.Every time customer services are adamant it's my fault. My network, my editing. Even when I haven't logged in, or using ethernet, wifi, mobile data and even other peoples machines its still my fault - and a link to a completely irrelevant webpage to try and blind me with geek speak (I'm an IT director at a hospital...so not really going to work)The embedding into a webpage is very glitchy.Such a shame as when they work, they look nice, and work well. Just isn't often enough.Things such as a time field being missing in 2024 is nonsense.
Two issues I had with Typeform for the past two weeks:1. I cannot open my account in multiple tabs, even when I have two different surveys in two different tabs, it still causes issue. I spent two hours working on a survey, while with a different survey opened on a separate tab for reference. When I closed out typeform and opened the survey, it didn't save, the autosave was on, yet it didn't save. So two hours of work down in the drain. I wrote in to customer service, they told me working in multiple tabs will not save my work, which is kind of absurd, given that tabs exist for a reason.2. I finally got my survey saved and published. But today when I tried to find it, it disappeared. I went in panic mode, until, I went back to my browser history and found the survey, guess what, the survey magically changed name. How did that happen? I asked customer service, and they told me the exact same answer from last week – multiple tabs causing issue for saving forms. I was speechless, I did not work on multiple tabs when I last worked on the survey. The agent in the live chat also has a very entitled attitude, as if they can never be wrong, they apologized in a very sour way.
Updating my review from 1 star to 3, eventually I was able to get hold of support, and eventually the problem was fixed. I think Typeform have a massive opportunity to improve here simply by making it possible to have customers contact them if the issues aren't contained within the FAQs. Once I got in touch they were helpful and polite, but I would have liked to be have been faster.
Poor accessibility features. I had lots of users reach out to me during a survey for a client who weren't able to enlarge images or text. If you want to survey people with poor eye sight, older users or mobile-natives, it's not going to work for you. The design features are great, but why pay for them if half your subjects can't see them?
I used type form to create a few quizzes for a work conference and they looked really professional and worked really well. Monica in the billing/ Customer service team is great and worked really fast to fix a tech issue i had.
@typeform really disspointed with your bad subscription service. I'm user erica_eced and I deactivate in January. YOU STILL CHARCHING ME. stop stoling my money. SOON GETTING A DPO request FROM MY LAWYER, AS YOU STILL KEEPING MY BILLING DATA AND CARD number WITHOUT CONSENT.
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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.See more
