Review Time
The basic, price of entry, and functionality that this Typeform lacks is shocking. Imagine you create one long Typeform and you want to copy a long part of that Typeform into another one... You'd imagine it's a simple drag and drop of the pages you want to copy right?No. It just can't be done - but a support agent will tell you that they'll mention it to the product team...yeah.For some reason they suggest duplicating the Typeforms but that doesn't resolve the problem...The reasons to not renew just keep adding up.
We subscribed for a plan for $55 per month (!) to get 1,000 responses. The admin panel always showed that there are new responses, on other surveys it showed there were no new responses although there were.The customer service knew about it and reported that it has been fixed, anyway it still wasn't fixed. Then it was claimed that it was due to the browser cache - but even though we cleared it and tried it with another browser, still the same problem. This way we were unable to check whether new responses have arrived or not. Useless service for a lot of money.The craziest thing: When we wanted to cancel our subscription, we were forced to go through a cancellation survey first. Without this, a cancellation was not possible!
10 responses.It only allows you to store 10 responsesThis app is uselessI don’t even understand why this is a company in the first placeIf you guys cannot store more than 10 records goddamn database. close the shop10 records?10 goddamn records?Why did you exist?Do you even want Data?Do you even want to solve a problem for people?Do you even care about your customers?This app is a piece of mierda10 mierdosos recordsf you type formVete a la merda typeformLuck you and the horse you rode on in
We used to use online completable PDFs and then moved to TF thinking it was a slicker UX. But no, you're definitely taking a big risk with your client data by using them.When we onboard a new client we create a bespoke questionnaire and ask them to answer some 200 questions. Sometimes the PA answers some of them and sometimes, elsewhere on another computer perhaps in a different browser, their boss adds to those answers and answers other questions. It ends up being a collaborative effort.You'd think that everytime they click RETURN or NEXT to move to a different page the data would be sent to the cloud...But no. Unless the user makes it all the way to the end and clicks ACCEPT AND ALSO SUBMIT their input will never get to you. Days will pass and you'll think they're just taking their time to answer but no... The outcome is angry clients who think they've just wasted a tonne of time inputting personal information that got lost somewhere. Then you have to go back to them to tell them: "Using the same link, if you can go back to the device you used, and use the browser you used you should see your input there (as it's stored on your browser and bizarrely not in the cloud). Then just scroll through to the end, click ACCEPT and then SUBMIT and we'll receive your answers."What a waste of time...And of course the other big waste of time is that they don't have phone support so via chat with some awfully pleasant person you have to waste 30 precious minutes to struggle to get to an answer. Based on their Trustpilot score and my experience I'd consider alternatives...
Customer "Service" is almost non-existing and you have to be very frank and persistens in order to speak to someone who are willing to help you. When you get to that person, you are faced with same experience as before. Sweet but unable and not willing to help and even dening the experience you had.
Someone stole my credit card info and created an account at this site. I have been charged $800 over the last 8 months not knowing what the charge was or how to cancel it. Typeform made it impossible to contact them without creating an account and then they were sooooo slow to respond and ultimately said there was nothing they could do because I had reported the charges to my credit card as fraudulent and that the case was considered closed. I don’t even know how to process how terrible that is in terms of customer service. Honestly feels possible that typeform is the fraudulent business and not someone using my information.
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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.See more
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