Review Time
So disappointed with using Typeform! I didn't notice anywhere that the free plan only allows 10 responses. Then sent a questionnaire related to a charitable organisation. Had no choice other than to pay the upgrade fee. Foolishly I didn't make a note to cancel the subscription so got another bill a month later. The cancelation (which happened on the first day of the next month) also didn't cancel the month ahead.
They unauthorized auto-renewed . No way to contact them directly. DO NOT deal with this company as once they get your card they'll just keep billing and you can't get them to stop.Update - they responded but there is still no direct email contact and their response was unclear and continues to support their deceptive autorenew process - do not deal with these people.
Changing my 2 star review to a 1 star review. They literally hide your data behind a payment wall once you have gathered it... If you intend to use the product on a one-off or semi regular basis, once your account is no longer on a plan (as I paused after 1 month until I needed again) they don't let you have access to your data. You can only get YOUR data when you pay them...even if it's already collect, even if it's already on a survey has old and completed 👌 Honestly, listen to these reviews. This company is complete garbage.
Enjoyed using the software even though it has its limitations. But the most annoying part is their strategy to not even allow me to download the results that I have paid for. I used the platform for 2 months and didn't download the result immediately. When I went to download my results, they wouldn't even allow me to download them immediately. They put a 14-day hold for me to download the data that I paid them to collect. What a shady strategy. Also, other parts of the platform had a very poor restrictive experience. Overall hated it and will not use them again.
I enjoy using the platform. When you do a multi-language questionnaire, the system doesn't warn you that you are changing the already published questionnaire, which has answers. It is so easy to make a mistake, and it is so easy for developers to warn users, "attention, you are about to edit a published questionnaire" it is a basic thing to do. Very disappointed. I lost the entire survey. Yes, the mistake is mine, but the system should inform users about the consequences of their actions.
Definitely one of the worst form interfaces on the market. Consistently annoying to use. Whenever I go to fill out a form and see they use this, I usually just don't fill it out, and it lowers my expectations of the company, which they're probably too cheap to get a real form interface. They even make their legal info unnecessarily harder to see by using the form on their legal pages for some reason. Of course I managed to look through their maze of a legal directory, there's red flags and other stuff in the legal agreement that's would put off a lot of people. On top of that, they have bad business practices, so I don't see what their appeal is. I assume it's since their target demographic are morons.
Hi, your platform was advertised as free, so I created a form and sent it out to me 34,000 email subscriber list. It's a good thing I double-checked it because I realised the form closed after 10 responses, but we already got many customers complaining that the form did not work for them. I'm okay with paying for a form if you explicitly state that it is limited to 10 responses, but I had to find out after sending a mass email to thousands of people causing a big headache for customer service. I paid for the monthly plan just to get it working again. But I missed out on potentially hundreds of responses. Please post this dislcaimer on your forms and in your advertising.Right now, I'm pretty angry about this. I probably won't ever use Typeform again if you don't refund me. If not, I'll just ask the bank for a chargeback saying that you falsely advertised your service.
You can't change the text font or colour for individual slides. These are the most basic fundamental elements of design. Themes apply to every slide on the Typeform making it impossible to change it up per section. Images cannot be moved freely and must be put in static locations and you cannot have more than one image on each stage. Terrible UX.
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Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot. For more information, visit www.typeform.com.See more
