Review Time
All the reviews you are reading are accurate. I ordered a dress from this service three weeks ago. I tried on a sample and was promised that a new one would be made to order, ready for pickup in my required timeframe. When I went today, the salesperson who scheduled my appointment was absent, and I was given the same sample I had tried on, which was dirty. They even claimed I had stepped on it! The representative who assisted me insisted that the dress only needed steaming and that the dirt would be removed during alterations. I contacted my credit card company to dispute the charge since I hadn’t taken anything from the showroom. She overheard the conversation about cutting off the dirt from the dress. I hope my credit card company will refund me, but it's been challenging to get anyone to respond. When I finally reached the salesperson, he mentioned his team was addressing the issue but couldn’t provide any details about who they were. AVOID THIS SERVICE! THEY ARE UNRELIABLE AND DISHONEST.
All the reviews you see are ACCURATE. I ordered a dress from this service three weeks ago. I tried on a sample and was assured that a new one would be made to order and ready for pickup in the timeframe I needed. When I went today, the salesperson who scheduled my appointment was absent, and I received the same sample I had tried on, which was dirty. They even claimed I had stepped on it! The representative who assisted me insisted that the dress only needed steaming and that the dirt would be removed during alterations. I contacted my credit card company to dispute the charge since I hadn’t taken anything from the showroom. She overheard the conversation about cutting off the dirt from the dress. I hope my credit card company will refund me, but it's been difficult to get anyone to respond. When I finally reached the salesperson, he said his team was working on it but couldn’t provide any details about who they were. AVOID THIS SERVICE! THEY ARE UNRELIABLE AND DISHONEST.
In line with other recent reviews, this service failed to refund me the £1300 owed for a dress I returned. When I emailed them after almost 4 weeks without my refund (which I could track with UPS), they did not reply. A few days later, I messaged them via another platform but received no response. I raised a complaint through a payment service, and thankfully they found in my favor and refunded me. There was a separate issue when I initially tried to return the dress using the label provided. The parcel was sent back to me with 'credit cancelled' written on the box. When I contacted them about this, they claimed they couldn't understand why it happened and sent a different label. They seem eager to facilitate returns but getting your money back is another story. Annoyingly, I still see ads for them making them appear as a quality brand. Unfortunately, this is not the case. I would avoid.
Terrible experience with this service... they take your money. I’ve been a loyal customer for many years, always admired the brand. But this recent experience has been appalling. I placed a large order and returned some items worth £5000, well within their return window and policy. The courier confirmed delivery, and they acknowledged receipt over the phone — yet still no refund after a month. I’ve sent multiple emails and called numerous times (which they now avoid), and still nothing. At this point, it feels like they’ve stolen my money. Shocking service from a brand I once respected. Avoid at all costs.
Possibly one of the worst shopping experiences I have ever had. Ordered 4 items; 2 tops and 2 blazers in multiple sizes to check for fit. Followed up after 10 days to understand what was happening with the order. I was asked to reduce to 2 items because some were out of stock. I agreed and requested an immediate refund for the 2 cancelled items. Over a month later, I'm still waiting for the refund. The remaining two items I returned within 2 days of receiving them as unsuitable. Again, still waiting for a refund. No response to messages, calls, or emails. They have over £4000 of my money and nothing back from them. Unbelievably dishonest and frankly illegal. I am now pursuing a claim through the courts. DON'T ORDER!
I purchased a dress from this service and was deeply disappointed with both the quality and fit, far from what you would expect for the high price. When I reached out for help through email or messages (the only contacts available), I received absolutely no response. It's as if they just disappeared after my purchase. Even before buying, they were responding regularly! I usually don't write reviews, but I felt compelled to warn others about this company. The lack of customer support is shocking, and the product quality does not match the luxury branding they promote. Sadly, this service is a SCAM and I would never purchase from them again or recommend them to anyone. Save your money and shop elsewhere.
It seems the only other review here is not an anomaly. They received my return and signed for it but are ignoring my requests for an update on my refund! I followed all the directions, sent it back in perfect condition, it was signed for as received, and now total silence! I guess I will have to file a claim with my bank! Too bad. They have nice products but I will never buy from them again, even if they finally do refund me! Bad service!!
I returned a dress immediately after receiving it and have been waiting over THREE MONTHS for my £4,000 refund. This was supposed to be my wedding dress, and instead of getting my money back, I’ve been met with complete silence and excuses. Even after filing a bank claim, they’re STILL refusing to return my money. It’s clear they’re just using customers’ money to credit themselves – completely unethical and borderline criminal. They take your money, keep it, and give you nothing in return. I’ve never been so disappointed or angry. This was meant to be a joyful moment, and they turned it into a nightmare. Absolutely disgusting business practices. NEVER, EVER ordering again – and I warn everyone else to stay far away.
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