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4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%
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Filtered Reviews

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Review Time

Sarah Payne
Awful presale experience

Kicked me out of ticket queue for no reason meaning I lost chance to buy tickets I'd been queuing for 15 minutes for, overcharged for tickets at the back, took weeks to send tickets.

1
Date of experience: Sep 29, 2025
Mr and Mrs Edwards
At a very difficult time

At a very difficult time, AXS, especially Farran, were very helpful, and resolved my issue very quickly. Thank you

5
Date of experience: Sep 28, 2025
My Experience
Shout out to Lennon who helped with my…

Shout out to Lennon who helped with my query and got back to me within 24hrs without me having to chase up

5
Date of experience: Sep 28, 2025
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Paul
First time to use AXS

First time to use AXS. Ran into a technical issue and I also had made a booking error. Lennon in Customer Support was very helpful and efficient in resolving both issues.

4
Date of experience: Sep 28, 2025
Kathryn Coad
Helpful

Bought two tickets in error as we couldn't find the option for the carer ticket. Emailed and after providing the relevant details we were refunded quickly. Shout out to Ben for being so efficient and helpful.

5
Date of experience: Sep 28, 2025
K Mughal
Great service response from Anziya AXS…

Great service response from Anziya AXS thank you so much

4
Date of experience: Sep 28, 2025
Shirley
Forward parking ticket at Malvern Autumn Show

The team didn’t seem to know about parking. They kept telling me to wait for something that just didn’t happen !I have had further emails from the team - apparently this ticket should have been delivered by Three Counties Shows. The team tried to sort this out - they kept contact with me - top marks for that.Better luck for me next time ?

5
Date of experience: Sep 28, 2025
Brian Donald
ticket problem

I got in touch with farren with my problem regarding tickets,I gave farren all the information and in no time at all farren came to me to say everything was okay, as it was a birthday present i was so pleased with the end result, thanks again farren

5
Date of experience: Sep 28, 2025
Kamran Mofid
Saj was very professional and kind

Saj was very professional, kind and helpful.

5
Date of experience: Sep 27, 2025
Helen Millward
Problem dealt with quickly…

I accidentally put in the wrong email address when booking tickets. Contacts AXS UK via live chat and Lennon fixed the problem straight away! Phew!

5
Date of experience: Sep 27, 2025
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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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