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4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%
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Filtered Reviews

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Review Time

Elisa
Joe’s great service

Joe has been great with resolving my issue. The chat went down but he immediately follows through with an email exchange

5
Date of experience: Oct 23, 2025
Jennifer
Answered query

Kat answered my query in a timely manner

5
Date of experience: Oct 23, 2025
Nessie Oconnor
Farrah was able to help my query…

Farrah was able to help my query swiftly very polite and efficient Thankyou

5
Date of experience: Oct 23, 2025
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Don Hill
Very easy to use

Very easy to use, request complted in under 2 minutes. 10/10.

5
Date of experience: Oct 23, 2025
Carl Smith
awful customer service

awful customer service - just ignored

1
Date of experience: Oct 23, 2025
Jonathan Lack
A glorious experience.

5
Date of experience: Oct 23, 2025
Jean
Could not have been better…

I was a bit worried that I could not email, but online chat was brilliant. Answered my questions fully and helped me find my tickets in the app

5
Date of experience: Oct 23, 2025
Emma Joy-Staines
Superb help Shantay ensured our seats…

Superb help Shantay ensured our seats were exactly where we needed to be access wise and also ensured my other teenager could sit as close as possible to us. Big thank you Shantay for helping us with this - super efficient and professional

5
Date of experience: Oct 23, 2025
Mandy Brazier
William on chat was great....contact for AXS very poor

William on chat was great, contact for AXS could be better. Took ages to reach number 1 on chat then chat keeps dropping out and you rejoin the bottom of the queue (not my Internet). Happy to have been contacted by AXS to explain it was a busy period. Advised him still expect better from a massive company

4
Date of experience: Oct 23, 2025
Niki Karim
Shantay was lovely!

Shantay was very polite, friendly and helpful in assisting me to purchase tickets for Conan Gray! Much appreciated 🙂

5
Date of experience: Oct 23, 2025
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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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