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4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%
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Filtered Reviews

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Review Time

佳慧丁
Best customer service ever!

Patient, helpful and I’ll give this person 1000000 stars if I’m allowed.

5
Date of experience: Aug 21, 2025
Louise Wong
Farah was my hero!

Farah was my hero! She helped my tickets become transferable when the button on the AXS app on my tickets weren't active.

5
Date of experience: Aug 21, 2025
G Grassi
The agent was fast and responsive in a…

The agent was fast and responsive in a very frustrating situation.

5
Date of experience: Aug 21, 2025
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Siân Marie McDermott
Nibras was brilliant!

Nibras was exceptionally helpful, really polite and friendly and responded to my query super fast! Absolutely brilliant :)

5
Date of experience: Aug 21, 2025
Tr Fo
Thanks

Although they don't have a phone line to call, their chat resolved a problem I had with logging in. Thanks

5
Date of experience: Aug 21, 2025
Sarah Murphy
My issue was resolved quickly and…

My issue was resolved quickly and effectively.

5
Date of experience: Aug 21, 2025
Earl Bryan
Service was quick & all got resolved in…

Service was quick & all got resolved in minutes.

5
Date of experience: Aug 21, 2025
Tiffany Ho
Very good customer service

Was having trouble with ticket transfers. Abdi was very patient with sorting out my issues with ticket transfers! Really made me and my friends’ day! Thank you!

5
Date of experience: Aug 21, 2025
Will
Sam Was amazing and Polite especially…

Sam Was amazing and Polite especially dealing with me

5
Date of experience: Aug 21, 2025
Aaron Clayton
Payment system not working on the app

Payment system not working on the app. Can't work out how to add insurance on the website process - it comes up at the end of the payment process btw.

1
Date of experience: Aug 21, 2025
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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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