Name: uk
Telephone: 000000000
Rating: 4.1

Diane McCallion Guest

Family emergency

We needed to change our tickets due to a family emergency. AXS were very understanding and we're able to allow us to change the date on the tickets. This was done very quickly and with minimal fuss. Excellent and prompt communication throughout.

Date of experience: Aug 22, 2025

Caroline Taylor Guest

7 months ago

Calm

Calm, helpful and helped me sort out a complicated ticket issue

Date of experience: Aug 22, 2025

Tuti Blu Guest

7 months ago

I had a problem with the mail but could…

I had a problem with the mail but could contact AXS Kirera and Farren help me to solve it and I received my ticket on time for the concert! Thank you very much

Date of experience: Aug 22, 2025

Liam Mutch Guest

7 months ago

Requested personal medical information

I’m extremely disappointed with my experience using AXS Tickets. Due to a serious medical condition — I am currently undergoing cancer treatment — I reached out to inform them that I was unable to attend an event and requested a refund. I was met with a request for private medical documents to "assist in processing" the refund.While I understand that policies are in place, the lack of compassion and flexibility in such a sensitive situation was incredibly distressing. Being asked to disclose deeply personal medical information just to be considered for a refund felt invasive and unnecessary. In the end, no refund was provided despite my circumstances being genuine and clearly communicated.This experience has not only added unnecessary stress during an already challenging time, but it has also negatively impacted my mental well-being and, as a result, my treatment process.I expected more humanity and understanding from a company dealing with real people and real-life situations.I would not advise using a company that discriminates against serious medical conditions and fails to follow a vulnerable customer policy.

Date of experience: Aug 22, 2025

Ch Guest

7 months ago

Krissy was a fantastic help

Krissy was a fantastic help. I have dietary needs and got a fast response, and an exemption letter written up just for me shortly after confirming my details. A*

Date of experience: Aug 22, 2025

Joe Wright Guest

7 months ago

Brilliant interaction with the agent…

Brilliant interaction with the agent Krissy. They understood my enquiry and actioned it quickly, were also very friendly.

Date of experience: Aug 22, 2025

David Burns Guest

7 months ago

Keira sorted the problem quickly and…

Keira sorted the problem quickly and kindly, she writes lovely texts, made me feel valued.

Date of experience: Aug 22, 2025

Alice Guest

7 months ago

Impossible to get I touch with

Impossible to get I touch with Had tickets to an event (APE) and it was impossible to get in touch with an actual human being. Both numbers in the website didn't work (one had no voicemail to leave a message on - when the website said to ring the number and leave a message! - and the other just hung up on you) Considering I was calling about accessibility issues this is terrible and even in the live chat function (which was signposted to customers), you still couldn't get in touch with an actual person - only a terrible AI chat it who was useless.