ulanzi.com

3.7
3.7 Based on 197 reviews

Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices. Facebook user group:https://t.co/lDCDlCInsh Instagram:https://t.co/ZnCV1xE4uo Discord: https...

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Average Rating

3.7

/
5

197 Reviews

5 Star
54%
4 Star
13%
3 Star
5%
2 Star
4%
1 Star
25%

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Review Time

Lawton Foster
Ulanzi is 100% committed to created…

Ulanzi is 100% committed to creating excellent products!

5
Date of experience: Mar 17, 2025
MR15
Good customer service and often have…

Good customer service and often have sales.

4
Date of experience: Mar 17, 2025
Arnaut Barnes
Extremely Disappointed with Ulanzi’s Customer Service and Warranty Policy

I purchased a Ulanzi Filmog FM01 Ace through eBay. It was brand new, sealed, and delivered well within the product’s warranty window. After a short time, it stopped working—the atomizer fired, but the fan completely failed. I contacted Ulanzi directly to get help, thinking they would stand behind their product. I was wrong.Their customer service made it clear they wouldn’t assist me because I didn’t purchase directly from their website. I explained that the item was out of stock on their site at the time, which is why I went through a reputable eBay seller. Despite providing all the order information and a video showing the defect, they refused to process an exchange or replacement. Instead, they kept repeating that I should contact the eBay seller, even though the seller was just reselling Ulanzi’s own product.What’s the point of offering a warranty if they only honor it when it’s convenient for them? It shouldn’t matter where a product was purchased if it’s authentic and defective within warranty terms. Ulanzi’s refusal to take responsibility shows how little they value their customers. It was clear from their responses that they were more interested in avoiding the issue than helping.I expected better from a company that markets itself as customer-focused. I won’t be buying from them again, and I recommend others think twice before doing so—especially if you’re not buying directly from their site.

1
Date of experience: Mar 14, 2025
Robert Rogers
Decent backpack, tracker is trash

Got one of their backpacks. Pack itself is pretty nice, but it said it came with an apple AirTag-compatible tracker to use with FindMy, and the device was completely non-functional. Could not pair with anything. They were unable to replace, and said it doesn't have a replaceable battery so it'd be dead in a year or two anyway. Offered a coupon as apology.

3
Date of experience: Mar 13, 2025
Corbin Baker
Great experience with the Ulanzi…

Great experience with the Ulanzi customer support team

5
Date of experience: Mar 13, 2025
Charlee Adams
The Customer Support is great

The Customer Support is great. I had no problems so far. My Fog machine is on its way and I got provided with my tracking number and details. The prices are also great and the quality of the Products are perfect for my use.

5
Date of experience: Mar 13, 2025
August Parker
Pure fraud

Pure fraud. They send a big bag full of plastic and paper and promise to send the real equipment later. But it does not happen.Avoid!

1
Date of experience: Mar 12, 2025
Ingram Morris
Worst customer service

I've ordered a backpack on march 4 still I haven't received it yet .There is no response or update regarding the backpack.

1
Date of experience: Mar 12, 2025
guilaumme58
Terrible scam artists

Terrible scam artists. Ordered an item from their site, they only sent half the order and refused me a refund.

1
Date of experience: Mar 10, 2025
Tristan Clark
Order ULANZI141644

Hello,I ordered the ulanzi bp09 backpack in the 2nd of March and still havent received an updates on my order nor can I track it, I would apprexiate if tou could give me any kind of feedback.Thanks,Rodrigo

3
Date of experience: Mar 10, 2025

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Business Details

  • Ulanzi offers a wide stock of the Best Camera Accessories ranging from camera Tripods, camera cages, camera stabilizers and other accessories at the best prices.
    Facebook user group:https://t.co/lDCDlCInsh Instagram:https://t.co/ZnCV1xE4uo
    Discord: https://discord.com/invite/aPftfX5AdT

  • email service@ulanzi.com
  • call +8618098963697
  • language https://www.ulanzi.com

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