Name: ulanzi.com
Telephone: +8618098963697
Rating: 3.7

Ernest Guest

The tripod (treeroot) is brilliant but…

The tripod (treeroot) is brilliant but sadly when you have a problem the ulanzi just ignores you. Within first month of using the tripod my central column quick lock system came apart and I've lost two small elements. I've exchanged few emails with customer service and they simply stopped replying. No solution, no spares available. I emailed them few times, each time few weeks apart asking politely to reply and they never did. Sadly now I have to write reviews all over the internet and share this experience to my YouTube channel so maybe one day Ulanzi will decide to respond.

Date of experience: Dec 30, 2024

Nena Guest

1 year ago

Nothing bad, but customer service...

I purchased MT-60 tripot, and found a luck of one of the screws. I contacted the service and they say they can connect to another team. After traveling across many service agents, I finally got the answer that they can send it with the link here:, without any links. However, I like the product itself.

Date of experience: Dec 18, 2024

Gia Lewis Guest

1 year ago

Do not recommend

Ordered at the beginning of December 2024 and the part of my order I did receive works well. Two items still have yet to be delivered, I asked why and they said their local warehouse was out of stock so it had to be sent from China. Totally understandable. But almost 4 months later, nothing has shown up and the tracking number they gave shows it still sitting in Hong Kong. Follow up emails have been ignored.I can't recommend this company. Even though I like their products.Edit: notice how they respond with the same automatic response to everyone. Yes, I did send my order number to their support email. Several times. It was ignored.