Review Time
I received my pair of shoes in damaged condition, most likely the display model, as they showed visible signs of wear. I contacted the store to request compensation or a resolution, but nothing has been done so far. Very disappointed with the customer service — I expected better.
Extremely Disappointing Customer Service – Avoid Urban Jungle (Hudson Group at The Point, Malta)We recently had an incredibly frustrating experience with this store that deserves to be shared.We tried to return a pair of brand new, unworn shoes — still with tags on and the original receipt, only 5 days after purchase. Completely reasonable, right? Apparently not at Urban Jungle.When purchasing the shoes, the staff member asked my husband if he wanted a bag or a box — not both. My husband chose the bag, only to find out later that we were charged for the bag and refused a return because we didn't have the box. At no point during the sale or on the receipt were we told that returning the item without the box would invalidate the return, especially when the shoes were clearly never used and still tagged.This policy was not disclosed verbally or in writing, and it seems designed to trap customers. It’s disappointing and deceptive.We reached out hoping for some reasonable customer service — and got nothing but stonewalling. Apparently, they’re happy to take your money but unwilling to offer even the most basic level of fairness.Urban Jungle at The Point has lost our trust and our business. If you value transparency, respect, and the ability to return unworn items, shop elsewhere.
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L'Urban Jungle Store è un punto di riferimento per gli appassionati di sneakers in Italia, offre una vasta gamma di modelli esclusivi, dalle edizioni limitate ai classici intramontabili. Le sneakers non sono solo calzature, ma un simbolo culturale che riflette lo stile e la personalità di chi le indossa.
Tra sneakers esclusive e capi d'abbigliamento innovativi, Urban Jungle si distingue per la sua capacità di intercettare le ultime tendenze globali, rimanendo al contempo fedele alle radici culturali dello streetwear. Questo approccio rende lo store una meta imprescindibile per chi cerca di esprimere se stesso attraverso la moda urbana contemporanea.
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