Review Time
I had a very disappointing experience with Urban Jungle.
I ordered two sweatshirts and a pair of socks, but instead I received a pair of shoes that I never ordered. This was clearly a mistake on their side.
After contacting customer service, I was instructed to return the item so they could pick it up and process my refund. I followed the instructions and sent the package to the pickup location they provided.
Unfortunately, since then I have sent multiple emails and received no response at all. The package has already been returned and is waiting to be collected, yet I still have no refund and no communication from the company.
The delay in the package reaching the pickup point was outside of my control, and the entire situation started because of the wrong item being sent in the first place.
At this point I feel ignored as a customer. I simply want the refund for the order I never received correctly.
I hope Urban Jungle will finally respond and resolve this issue.
I would give a 0 but it's not possible so I have to give it a 1. The service is extremely disappointing. After receiving another person's order and emailing the company to return it and start the refund process, urban jungle NEVER responded to my emails. Now I basically lost my money after 2 months of waiting. Absolutely disrespectful!!! Unbelievable.
I had a very disappointing experience with Urban Jungle.I ordered two sweatshirts and a pair of socks, but instead I received a pair of shoes that I never ordered. This was clearly a mistake on their side.After contacting customer service, I was instructed to return the item so they could pick it up and process my refund. I followed the instructions and sent the package to the pickup location they provided.Unfortunately, since then I have sent multiple emails and received no response at all. The package has already been returned and is waiting to be collected, yet I still have no refund and no communication from the company.The delay in the package reaching the pickup point was outside of my control, and the entire situation started because of the wrong item being sent in the first place.At this point I feel ignored as a customer. I simply want the refund for the order I never received correctly.I hope Urban Jungle will finally respond and resolve this issue.
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L'Urban Jungle Store è un punto di riferimento per gli appassionati di sneakers in Italia, offre una vasta gamma di modelli esclusivi, dalle edizioni limitate ai classici intramontabili. Le sneakers non sono solo calzature, ma un simbolo culturale che riflette lo stile e la personalità di chi le indossa.
Tra sneakers esclusive e capi d'abbigliamento innovativi, Urban Jungle si distingue per la sua capacità di intercettare le ultime tendenze globali, rimanendo al contempo fedele alle radici culturali dello streetwear. Questo approccio rende lo store una meta imprescindibile per chi cerca di esprimere se stesso attraverso la moda urbana contemporanea.
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