Review Time
I ordered a trial box of snacks from Urthbox when they were running a promotion. As far as I knew, I was paying for shipping one time & that was it. I received my box and wasn’t impressed. Fast forward a month, I get an alert from my cred card that I’ve been charged $59.99 by Urthbox! I immediately try calling their customer service number. It rings repeatedly & goes to a voicemail. I create an account & try navigating their nightmarish website. I log in & there’s no way to cancel but the order says “unfulfilled”. I try calling them again, no answer. I send a few emails instructing them to stop payment- I don’t want their junk. No response. Today, someone calls me back. The person was incredibly rude on the phone & told me that there was nothing they could do. I informed the woman that the website states new orders would be filled/shipped on the 1st, 3 days away. The lady says that the box has been packed & that they’re not going to look through “all the boxes” to remove mine: I tell her that it’s not possible to cancel this ridiculous subscription that they auto-enroll you in. I tried both on my cell phone as well as my laptop. I screen recorded so the representative could see what I saw.I would avoid this website at all costs. It’s not worth the headache nor the money they’ll steal from you. I’ll dispute this with my credit card company. Please learn from my mistake!
This month’s box was the best so far! I loved the Cassava chips, but my favorite was the tomato and basil red lentil snacks! It is very exciting to receive a box of snacks that are all safe for me to eat. My allergies limit my choices, but Urthbox has given me fun surprises.
Great protein box such a fun selection of different healthy snacks I was seriously impressed. I did have a small issue with my delivery but I reached out to customer service and they were friendly and fixed it very quickly. Very satisfied will order again
As a Celiac, I was very excited for this box. On my 4th box, however, they sent me gluten. I trusted them since it’s a dedicated gluten free box, and I ate the gluten item. I spent all night nauseous and throwing up. DO NOT GET URTHBOX IT IS A WASTE OF MONEY AND NOT CAREFULLY MADE.
I was gifted three UrthBoxes at Christmas. One box/mo, J-F-M. In March they billed me for another 3 boxes. Don't know how they got my card. Told me that when I redeemed my gift card in December, that act initiated a subscription that auto-renews. That is NOT okay. Box contents were okay. I'm not fond of energy drinks, weird smoothies, or gummy bears.
Subscribed for the gluten free box and received my 4th box last week. This was the THIRD time I've received gluten in my box. I've emailed each time, and each time reassured it won't happen again. The last time I emailed the rep did not apologize and argued with me instead. Incredibly bad service, and honestly just down right dangerous for those with allergies!
I'm impressed with this company's great customer service and exciting products! I treated myself to a 3 month subscription for my birthday but ran into a billing issue when applying the gift card. Not only did I receive an email attempting to help me but I also got a personal phone call! The issue was solved in no time (thank you again Lizel!)I've done many subscription boxes but none have provided customer service like this. I'm loving the items sent to me and plan on trying out each of their four box type options.
These boxes are not safe for those with any sort of allergy or Celiac. We got a GF box subscription as a gift and in turn, gave one as a gift. The recipient of our gift got ramen one box; first ingredient: wheat. Ours contained products that were not labeled GF and were produced on shared lines. Also do you like gravy? Because our box contained packets of gravy, more than once (how fun!)
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