Review Time
Purchased a subscription for my daughter who has celiac disease for Christmas. Annoying they make the recipient provide a credit card even when redeeming a gift. The worst though is sending her a gluten free box containing wheat in 2 products. Then arguing about it when brought to their attention. Avoid this company at all costs!
The items in my mini box were great but I’m on Atkins diet. The keto products are higher in carbs than my daily allowance. So it would’t work for me. It would work better for diabetics I think. Thank you for the excellent customer service you provide. I would difinitely recommend this product to others.
I gifted my spouse who eats vegan a 6 month subscription. She mostly liked it, though some months the "snacks" were bags of tea or chewing gum, which she didn't like. I had a billing mishap where it auto-renewed when I believed it was cancelled. We were able to clear it up with customer service, who was reasonable to work with.
I called customer service to as some questions and Lizel was extremely helpful!! I wish your user interface would allow the customer to not auto renew. When giving a gift to a friend or relative you pick the number of months then the gift has is over. By letting the customer choose upfront it, makes the process work for gifts and not just an ongoing monthly service.
So I ordered a six month gift subscription for my mom’s birthday and I had such a good experience I wanted to share! Their customer service is fabulous, I made a mistake when I ordered and they were quick with their response to help me fix and and they even expedited the first shipment so it would show up on time for my moms birthday! And my mom absolutely went gaga for all the tasty, unique snacks that were sent. She couldn’t wait for the next shipment to come to see what taste bud enticing delights awaited her. Thank you, Urthbox, for the wonderful experience, I will definitely be ordering again.
This website is a scam. There's only 1 person that runs it and they autorenew your subscription without telling you and force you into a 1 year contract. They make up a lot of excuses for their bad business pratices. I cannot post links on here but take a look on Better Business Bureau (BBB) reviews and their Federal Trade Comission (FTC) legal case in which they scam people out of their money and misrepresent their positive reviews. Dont make the same mistake I did of giving your credit card details to this money thieving company.
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