urthbox.com

3.9
3.9 Based on 201 reviews

A MONTHLY COLLECTION OF HEALTHY SNACKS, BEVERAGES & MORE!...

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Average Rating

3.9

/
5

201 Reviews

5 Star
68%
4 Star
4%
3 Star
0%
2 Star
2%
1 Star
26%

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Jacqueline Harris
My family received our first UrthBox…

My family received our first UrthBox last month. Timing was perfect as we were leaving for an international trip. Our whole family enjoyed carefully curated healthy snacks for our journey. I love that the snacks are nutritious and new! I would definitely recommend to try UrthBox for anyone who is looking for new healthy snacks.

5
Date of experience: Jun 21, 2023
Marianne Turner
It’s just simply awesome!

It’s just simply awesome!! My favorites are the hazel-not chickpea butter and the veggie chips. Healthy and tasty snacks at your doorstep! Highly recommend!!

5
Date of experience: Jun 14, 2023
Bartholomew Carter
Love variety snacks then try Urthbox

Great snacks. Fun variety of healthy snacks. Must try :)

5
Date of experience: Jun 13, 2023
WF53
Unethical Practices and Poor Customer Service

I tried to buy a "subscription" to UrthBox for my mom for Christmas back in November. When I went to check out, it was actually a gift card for up to 3 months worth of UrthBox snacks. It was shady and strange, but they claim to have gluten free options so I went with it. When my mom used the gift card, they forced her to sign up for a longer subscription and even though she had canceled, ended up charging her. It was flagged as fraudulent by her financial institution, but today she let me know that the charge went through after she had been forced to get a new debit card. Additionally, she had tried to contact them in February because of their inclusion of non-gluten free snacks in her shipment and no one ever responded. This was the worst gift I could have given someone. If you have similar issues, report them to the Federal Trade Commission.Edit in response to Urthbox’s auto-reply: I don’t have or want an account. It was a gift that has been an ongoing frustration for the recipient. Change your practices.

1
Date of experience: May 09, 2023
Great Customer Service

The representative (Eric) was able to turn my negative experience into a positive one by figuring out how to successfully take care of all my needs. Thank you, Eric!

5
Date of experience: Apr 10, 2023
mateus_lima13
Horrid customer service

Horrid customer service. DO NOT recommend whatsoever.

1
Date of experience: Apr 04, 2023
Chuck Powell
Shady Practices

I purchased a 3 month subscription as a gift. Then when my 3 months were up they charged me again. I did not agree to this. I asked for them to cancel and refund my money a few hours after the charge went through. They refused and said it was my fault. The website is very unfriendly and I am super frustrated. They haven’t sent any boxes but are insisting I pay for the next 3 months. Bad business

1
Date of experience: Apr 03, 2023
Outstanding Customer Service

The Customer Service at UrthBox is first class. I ordered my healthy Urthbox snacks and both Benjamin and Eric got back to me immediately and had my shipment expedited at no extra cost. I am looking forward to enjoying my snacks and rating the shipping and the actual taste of the food.

5
Date of experience: Mar 14, 2023
Nolan Bell
Eric was wonderful and responded…

Eric with customer service was wonderful and responded quickly to my concerns. He helped resolve my issue efficiently and was very friendly. Thank you

5
Date of experience: Mar 07, 2023
Emma Reed
Urthbox's Customer Service is outstanding

Urthbox's Customer Service is outstanding. I had issues, a question and a problem, and Eric from Urthbox's customer support was excellent. He resolved them both very quickly, with kindness and efficiency. Urthbox has a nice variety of new products to try. Some of them are better than others but each month has they send something that I like.

5
Date of experience: Mar 05, 2023

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