Review Time
My family received our first UrthBox last month. Timing was perfect as we were leaving for an international trip. Our whole family enjoyed carefully curated healthy snacks for our journey. I love that the snacks are nutritious and new! I would definitely recommend to try UrthBox for anyone who is looking for new healthy snacks.
I tried to buy a "subscription" to UrthBox for my mom for Christmas back in November. When I went to check out, it was actually a gift card for up to 3 months worth of UrthBox snacks. It was shady and strange, but they claim to have gluten free options so I went with it. When my mom used the gift card, they forced her to sign up for a longer subscription and even though she had canceled, ended up charging her. It was flagged as fraudulent by her financial institution, but today she let me know that the charge went through after she had been forced to get a new debit card. Additionally, she had tried to contact them in February because of their inclusion of non-gluten free snacks in her shipment and no one ever responded. This was the worst gift I could have given someone. If you have similar issues, report them to the Federal Trade Commission.Edit in response to Urthbox’s auto-reply: I don’t have or want an account. It was a gift that has been an ongoing frustration for the recipient. Change your practices.
I purchased a 3 month subscription as a gift. Then when my 3 months were up they charged me again. I did not agree to this. I asked for them to cancel and refund my money a few hours after the charge went through. They refused and said it was my fault. The website is very unfriendly and I am super frustrated. They haven’t sent any boxes but are insisting I pay for the next 3 months. Bad business
The Customer Service at UrthBox is first class. I ordered my healthy Urthbox snacks and both Benjamin and Eric got back to me immediately and had my shipment expedited at no extra cost. I am looking forward to enjoying my snacks and rating the shipping and the actual taste of the food.
Urthbox's Customer Service is outstanding. I had issues, a question and a problem, and Eric from Urthbox's customer support was excellent. He resolved them both very quickly, with kindness and efficiency. Urthbox has a nice variety of new products to try. Some of them are better than others but each month has they send something that I like.
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A MONTHLY COLLECTION OF HEALTHY SNACKS, BEVERAGES & MORE!
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